System Administrator

4 weeks ago


Manila, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

Job Title: System Administrator

Job Summary:

Intelligent Technical Solutions (ITS) is seeking a highly skilled System Administrator to join our team. As a System Administrator, you will be responsible for providing remote IT support to our clients, ensuring they receive top-notch technical assistance. You will handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Responsibilities:

* Resolve technical issues with little or no assistance, including workstation operating system issues, printer issues, standard business application issues, line-of-business application issues, server issues, basic and intermediate networking issues, and escalation points for Tier 1 technicians.
* Troubleshoot and resolve technical issues with Windows and Mac OS, Server 2012 to 2022, VMWare and Hyper V Virtualization, M365 and Azure, and various business applications.
* Provide technical support for MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
* Collaborate with the team to identify and resolve technical issues, and implement solutions to improve IT service delivery.

Requirements:

* 5+ years of experience in IT Support or a similar role.
* Experience with Windows and Mac OS troubleshooting, Server 2012 to 2022, VMWare and Hyper V Virtualization, M365 and Azure, and various business applications.
* Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
* Excellent communication and problem-solving skills.
* Ability to work full-time, 40 hours a week, 8:00AM to 5:00PM, Eastern Standard Time (EST), from Monday to Friday.
* Ability to pass online behavior and cognitive assessments.
* Must have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA.
* Ability to provide NBI Clearance (for PH applicants).

Benefits:

* Paid US Holiday
* Night Shift Bonus
* Paid Time Off (15 Vacation Days per year)
* Comprehensive Health Plans / HMO (Employee & Dependent/s)
* Life and Accident Insurance
* Accident and Disability Coverage
* Company-paid training and certification
* Health & Wellness Program
* Dental & Vision
* Salary Advancement


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