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Customer & Technical Service Associate (Vehicle Digital Topics)

1 month ago

Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time
Job Summary: We are seeking a Customer Service Representative to handle customer enquiries in writing and by telephone in English, providing support for digital topics. Key Responsibilities: • Handle customer enquiries in writing and by telephone in English • Support customers with digital topics such as vehicle applications • Present possible solutions to customers in 1st or 2nd level support • Forward technical issues to appropriate departments • Educate customers on digital product portfolio Qualifications: • Customer-oriented, responsible and communicative personality • Professional, independent and reliable working method • Minimum 1 year customer service experience, preferably with Australian accounts • Enthusiasm for customer service in the automotive sector • Excellent English communication skills (oral and written) • Flexibility and willingness to work in shifts