Associate Operations Processor

3 weeks ago

Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

About this role:

Wells Fargo is seeking an Associate Operations Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.


In this role, you will:
Perform general clerical operations tasks that are routine in nature
Receive, log, batch, and distribute work
File, photocopy, and answer phones
Prepare and distribute incoming and outgoing mail
Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
Work under close supervision following established procedures

Required Qualifications:
6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:
Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
Knowledge GAAP Accounting
Quick learner
Highly motivated individual who is able to work well independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely

Job Expectations:
Bachelor's degree in Finance and Accounting

More than 2 years relevant working experience in the field of Accounting/Finance preferably in General Accounting, Accounts Receivable accounting, Loan accounting, Bookkeeping.
1 to 2 years experience in banking industry – Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
Business and accounting Skills (concept of Debit and Credit)
Excellent English comprehension, written and verbal communication skills, and interpersonal skills
Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
Strong Organizations skills - detail oriented
Sound risk management mindset and good understanding of compliance
Proficient in MS Office especially MS Excel
Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
Amenable to work on US shift: 9PM to 6AM

 Internally known as Operations Analyst 2, this role is responsible for Reconciling the customers' remittances received in various forms such as ACH, Check, Wires, Epay and Credit Card; make the necessary cash corrections or adjustments to the client's account such as application of credit memos, refunding customer payments, reapplications and No Sufficient Funds processing; Manual on-line data-entry of invoices to update accounts receivable file as needed; Perform daily cash reconciliation.
Junior Analyst will perform simple to moderately complex transactions and escalate any issues or potential risk to senior team member or SME.

Responsibilities

Cash Application
Responsible for processing, monitoring and examining new invoicing received from clients to be posted in detail to the clients' customer account receivables
Correct, verify and post bank lockbox transmissions for client availability; Application of check and customer payments to the on-line accounts receivable file;
Resolve and apply "on-account" payments;
Manual on-line data-entry of invoices to update accounts receivable file as needed;
Clerical tasks as needed;
Assist in month-end closing procedures as needed;
Serve as back-up for other department members;
Serve as a subject matter expert with regards to all aspects of cash application on the system of record
Responsible for processing, monitoring and examining new invoicing received from clients to be posted in detail to the clients' customer account receivables
Manage invoice processing email address to pull down pdf's for printing and data entry

Cash/Bank Reconciliation
Reconcile the customers remittance and make the necessary adjustments to the clients account;
Perform daily bank balancing of bank deposits to the system of records

Posting End Date: 10 Oct 2024 *Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit

Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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