Sr. Manager Process Excellence

2 weeks ago


Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

Sr. Manager – Process Excellence

The candidate will be working with a range of clients and wider business practices to engineer/re-engineer, design and build strategies to help our clients as they embark on the journey to transform their operations. He/She will be primarily interacting with Operations and support leads while managing relationships with the clients. He/She must have the ability to work with clients in a consultative way, helping them translate their business objectives into process excellence and digital strategies

Leads significant process improvement projectsSupport and track the delivery of digital and continuous improvement work for clientsResponsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardizationBe able to articulately and present digital and continuous improvement concepts to senior stakeholders (internal and external)Develop the business case for Continuous improvement opportunitiesWork closely with aligned operations and transformation leads on opportunity identification, analysis, validation and solution sign off (CI, Analytics, Digital, Process re-design, etc.,) Work with business leaders to identify and execute transformation opportunitiesDrive enterprise adoption of the tools/techniques developed while showcasing and articulating the business case and value proposition Ability to effectively communicate and maintain a governance plan with internal and external stakeholders and to coach Operations on Change management Technical skills Operational planning and process management to effectively plan, prioritize and execute everyday QC operations Knowledge of quality assurance, process improvements, domain, etc Project planning, monitoring and reviewingProject management skills to drive improvement projects / initiativesKnowledge in PM or analytics tools is an advantage Process Specific Skills Preferably knowledge of the Insurance industry and its domainBasic Lean six sigma knowledge Excellent working knowledge of MS Office Soft Skills Exposure in Consulting, preferably in L&A domainFosters a spirit of collaboration and teamworkConformance to policies / compliances with auditing skills and eye for detailsExcellent oral communication and presentation skills Evident Problem-solving skills Strong written and verbal communication Skills. Education Requirements Understanding or knowledge of Digital levers (RPA, Analytics, ML and AI) would be an added advantagePMP / Prince2 certification would be an added advantageCertified Lean Six Sigma Black belt/ Green belt would be preferred

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