Sr Customer Service Rep, Data Management, Excel

1 month ago


Manila, National Capital Region, Philippines Cardinal Health International Philippines Inc. Full time

Job Description

This role needs someone who has a keen attention to detail, a passion for data and a customer centric approach. You are driven by learning new things, and being comfortable in sharing your thoughts, driving process improvement initiatives, and producing and working with tools that will create efficiencies. You must be open to collaborating, to giving and receiving feedback, and holding yourself accountable in all that you do.

What is expected of you and others at this level


• Accountability of the integrity of pricing data in the ERP system

• Working with Sales, Vendors and Customers to ensure accurate and timely setup and maintenance of customer pricing

• Ensuring pricing issues escalated by Customer Care, Sales, Finance, Vendors or Customers are handled and resolved in an accurate and timely fashion

• Managing relationships with internal & external customers

• Analyzing gross profit, identifying misses and determining corrective course of action

• Analyzing rebate discrepancy reports, working with Vendors to reconcile payments

• Data manipulation and analysis

• Supporting projects and team members as needed

Qualifications:


• Bachelor's Degree Holder

• Intermediate Excel skills Required

• Demonstrates knowledge of pricing processes

• Works well in MS Office with a strong focus in Excel

• Experience in JDE or SAP an asset

• Strong interpersonal and communication skills

• Ability to problem solve and identify solutions

• Self-motivated and ability to work independently and meet demanding deadlines

• Strong organizational skills with an attention to detail



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