Helpdesk Analyst

Helpdesk Support Specialist needed to provide technical assistance to users via remote channels, troubleshoot software and hardware problems, and maintain clear documentation of user interactions. We're looking for a skilled Helpdesk Support Specialist to join our team in Manila, Philippines. As a Helpdesk Support Specialist, you will be responsible for...

**Helpdesk Analyst for Reuters Technology** Summary: Assist in providing support for users of Reuters' content and delivery systems, troubleshooting technical issues, and collaborating with teams to ensure efficient issue resolution. The successful candidate will be responsible for ownership, triage, and management of 1st Level/Frontline support inquiries,...

Job Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...

Job Description**Business and Functional Analyst**We are seeking a highly skilled Business and Functional Analyst to join our team at ABSI. As a key member of our organization, you will play a critical role in ensuring the successful implementation of our SAP financial systems.Key ResponsibilitiesConduct thorough reviews and assessments of SAP financial...

**Global Service Desk II (Associate Analyst, IT Ops) Job Description** Provide technical support to end-users, troubleshoot issues, and resolve incidents in a fast-paced IT environment. At Continuum Global Solutions, our vision is to deliver exceptional customer experiences through innovative solutions and empowered employees. We strive to make the ordinary...

The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues. Responsibilities include primary user support, customer service, and responding to queries from all calls, portal, emails, and chats. The role also involves learning client applications and processes, following standard...

Job Summary: Technical Support Specialist required to provide assistance with technical issues and problems, utilizing strong problem-solving skills and technical knowledge. Job Description: Identify and diagnose technical issues and problems, categorize and record reported queries and provide solutions. Support problem identification, advise...

Provide primary user support and customer service to B2B clients, troubleshoot end-user issues, and maintain accurate service desk records. The primary contact for B2B clients calling Wipro Service Desk, this role involves: Provide primary user support and customer service to B2B clients Respond to client queries from calls, portal, emails,...

QualificationsBachelor's/College Degree, Computer Science/Information Technology or equivalent is preferred, but not required.At least 1-4 year(s) of working experience in the related field is required for this position (Service Desk, Helpdesk, Technical Support)Preferably with experience in handling a healthcare accountExcellent communication skills.Must be...

Job Description: As the first point of contact for B2B users, troubleshoot end user issues with Wipro Service Desk to meet service desk objectives.Key Responsibilities:Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients.Be familiar with each client and their respective...

Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN installation and supportO365 Administration SupportDesktop antimalware administration and resolutionActive Directory user management and troubleshooting...

First point of contact for B2B users with Wipro Service Desk to troubleshoot end user issues.Responsibilities:Primary user support and customer service:Respond to queries from calls, portal, emails, chats.Become familiar with each client and their applications/processes.Learn fundamental operations of commonly-used software, hardware, and equipment.Follow...

Job Summary: IT Officer (ERP Applications) at Asian Development Bank (ADB) responsible for leading and developing a team of ERP applications staff for the support and maintenance of ADB's Core Human Capital Management (HCM) systems. Asian Development Bank (ADB) is an international development finance institution headquartered in Manila, Philippines. ADB's...

Helpdesk Analyst, Reuters Technology The successful candidate will be responsible for ownership, triage, and management of 1st Level/Frontline support inquiries, special projects, training, and documentation for Reuters content and delivery systems covering video, text, pictures, graphics, and online content.The role requires excellent communication,...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

Job Description Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

QualificationsBachelor's/College Degree, Computer Science/Information Technology or equivalent is preferred, but not required.At least 1-4 year(s) of working experience in the related field is required for this position (Service Desk, Helpdesk, Technical Support)Preferably with experience in handling a healthcare accountExcellent communication skills.Must be...

Responsibilities:Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN installation and supportO365 Administration SupportDesktop antimalware administration and resolutionActive Directory user management and...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...