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Service Desk Analyst

4 weeks ago

Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

Responsibilities:

Desktop operating system maintenance, troubleshooting, and diagnosisDesktop connectivity troubleshootingApplication installation and supportPrinter installation and supportClient VPN installation and supportO365 Administration SupportDesktop antimalware administration and resolutionActive Directory user management and troubleshooting Qualifications:Must be amenable to work onsite (BGC, Taguig)Must be amenable to work night shift (8pm-5am Manila Time)Candidate must have at least 2 years of experience in Service Desk/Help Desk SupportKnowledge in troubleshooting on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User ManagementMust have good to excellent written/verbal communication skillsAt least 1 year experience in handling global/international clients Benefits:Competitive salary and benefitsGreat work-life balanceHMO Benefits and Free Dependents on Day 1Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development13th Month payNight Shift Differential: 10% of Regular Hourly Rate - For each hour work performed between 10:00 pm – 6:00 am, PH TimeSSS, PhilHealth, HDMF (Govt. mandated benefits)Annual Performance BonusCommunications Allowance Additional Amenities:Free Snacks and Unlimited Brewed Coffee everydaySubsidized Meal (50% Shouldered by Company)Sleeping Quarters About Us:

IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.