Helpdesk Support

IT Helpdesk Engineer role requires technical expertise to support and maintain computer systems, desktops, and peripherals for a client's office in the Philippines. Key responsibilities include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal workstation performance. Qualifications: At least 3...

Our client is a strategic business Solution Provider focused on the delivery of professional services and applications. With over 25 years' experience in the information technology industry.The role is Level 1 Helpdesk Support Technician. You will provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to...

Area of Responsibility 1 – HELPDESK FUNCTION Assist in the induction and training for users on accessing systems.Responding in a timely manner to service issues and requests reported by staff via IT Helpdesk/Loyalty Support, email, phone or in person.Providing technical support across the company (this may be in person or over the phone or...

Helpdesk CoordinatorJob Type: Full TimeLocation: Hybrid/Remote Reporting to: Helpdesk Team Lead COMPANY DESCRIPTIONGoway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles,...

Who We AreAmused Group is an exciting online wagering and technology group of companies. We are continuing to grow rapidly and have exciting plans in the Australian and international market.We are passionate about sports and racing and offer a dynamic work environment, where we value our team and trust our staff. We respect each other and work cohesively in...

Job DescriptionResponsible for providing technical support and assistance. They interact with customers by phone, Chat, Emails or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.PRIMARY RESPONSIBILITIESServing as the first point of contact for customers seeking technical...

Qualifications:Candidate must be a graduate of any Computer Science / Information TechnologyAt least 2 years of working experience in the related field is required for this positionWilling to work onsite in Taguig City CAN START ASAP/30 days noticeTechnical Skills:Adept with document managementKnowledgeable with ticketing systemKnowledgeable with remote...

Helpdesk Analyst, Reuters Technology The successful candidate will be responsible for ownership, triage, and management of 1st Level/Frontline support inquiries, special projects, training, and documentation for Reuters content and delivery systems covering video, text, pictures, graphics, and online content.The role requires excellent communication,...

Qualifications Has a basic knowledge or in-depth experience in VB.Net.Has a basic knowledge or in-depth experience in JavaScript, HTML and CSS.Has a basic knowledge or in-depth experience working with database management systems (experience in MySQL is an advantage).Have the flexibility to travel for on-location project implementations and customer...

Responsibilities • Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers • Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment. • Desktop network connectivity troubleshooting. • Win10 Application installation and support. Office applications • Knowledge...

Job Responsibilities:Provide technical support / assistance to end-users problems across the company (this may be in person or over the phone)Responding in a timely manner to service issues and requestInstalling and configuring computer hardware, software, systems, network, printer sand scannersProvide technical support for LAN, internet connectivity issue...

JOB DESCRIPTIONThe IT Support Associate will support the end user across the organization in providing technical support for PC Hardware and Software. They will also install, maintains and configure hardware and software systems in accordance with Company IT Policies. They should have an in-depth knowledge of various computer hardware and software and must...

Qualifications:Bachelor's Degree in an IT related courseFRESH GRADUATES are encouraged to applyWilling to be trainedAbility to diagnose and resolve technical issuesAmenable to work on siteTo be assigned in SAN JUAN CITY, MANILA.

Job Summary: Technical Support Specialist required to provide assistance with technical issues and problems, utilizing strong problem-solving skills and technical knowledge. Job Description: Identify and diagnose technical issues and problems, categorize and record reported queries and provide solutions. Support problem identification, advise...

JOB RESPONSIBILITY:Respond to customer emails within allowed response timeEnsure that tickets are forwarded to appropriate engineerFollows the escalation matrix when ticket was not resolved within 4 hoursEnsure that tickets have proper closure with clientEnsure that minimal open tickets per dayRemind team lead and engineers to meet SLA commitment with...

Job Description Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support...

**Global Service Desk II (Associate Analyst, IT Ops) Job Description** Provide technical support to end-users, troubleshoot issues, and resolve incidents in a fast-paced IT environment. At Continuum Global Solutions, our vision is to deliver exceptional customer experiences through innovative solutions and empowered employees. We strive to make the ordinary...

Job TitleTechnical Support Associate Job Specification· Handle and resolve both Tier 1 and Tier 2 level type of tasks and incidents.· Be a point person for escalations and identify severity of issue.· Works closely with Team Supervisor to ensure SLA targets are met. This includes actions required to maintain or improve service levels.· Improve current...

We are seeking a dedicated Helpdesk Support Specialist with expertise in ERP and accounting systems to join our team. The ideal candidate will provide technical support, troubleshoot issues, and assist users in optimizing the use of ERP applications, specifically Pronto and similar systems.Key Responsibilities:Respond to and resolve support requests related...

Technical Helpdesk Specialist required to provide support in a fast-paced environment with tight SLAs, handling system and network configuration, ticketing system, SQL, and Unix commands. At least 1 year of experience in a technical helpdesk role is required. Key responsibilities include: Providing technical support for system and network...