IT Support

2 weeks ago

Manila, National Capital Region, Philippines Snappr Inc. Full time

At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content.

We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content; building a future where we help businesses drive growth and sales by telling better visual stories.

About the team:

Snappr is the largest on-demand marketplace for professional photography and visual content in the world. We are a team of driven, entrepreneurial individuals who are redefining how businesses create visual content. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is to help businesses create impactful visual content that helps them grow. Our rocket ship has a seat open just for you.

About the role:

With our global footprint and hyper-growth, we are now looking to hire an IT Support to be part of our growing global team. As an IT Support, you will be the first point of contact globally for day-to-day operations. You will have the opportunity to build the foundations for IT Support here at Snappr - setting a strategic direction, building processes, and standard operating policies, and growing your team of IT professionals as the organization grows.

What you'll do:

General IT and Desktop Support

Provide support to all our employees across all Snappr locations via helpdesk, email, chat, and in-person walk-ups Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used by our employeesDiagnose and provide basic network support System Access and Application Support Create and/or maintain user access, accounts, passwords, data integrity and security across various systems and applications used by SnapprEnsure attrited employees are offboarded from all systems and applications in a timely mannerHelp evaluate hardware and software solutions needed by the Ops teams Asset and Endpoint Management Install and configure computer systems and applications within the companyPerform hardware repairs, upgrades and migrations and work with 3rd party vendors.Support endpoint security standards (2FA, antivirus, firewall, etc.)Purchase all computers and IT peripherals, and keep track of all our IT-related assets by coming up with an asset management tracker and process. Other IT projects and initiatives Support technical requirements for onsite eventsUpdate, and/or implement all processes and policies related to the following key areas;Incident and Request ManagementInformation SecurityIT Access ManagementAsset Management What you'll need: 4+ years of professional experience in Information Technology Communicates effectively in EnglishStrong technical knowledge of Mac and Windows operating systems and other relevant softwareKnowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.)Familiar with common access/authentication systems and tools (e.g. Rippling) is a plusFamiliar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools Job benefits: Competitive salary and performance payTransportation allowance20% night differential (if applicable)HMO (w/ 2 free dependents)Meals provided dailyGreat workspace in Ortigas CBD

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