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Onsite IT Support

2 months ago

Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

Location: Harbor Drive, Pasay City

Position Type: Contractual - 6 months

Work Set Up: Onsite

Job Description:

We are seeking a motivated Junior IT Support Specialist to provide technical assistance and support for our internal clients. The ideal candidate will be passionate about technology, possess excellent problem-solving skills, and communicate effectively with internal clients and team members. This role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  1. End-User Support:
  2. Respond promptly to user inquiries and provide technical support in person, over the phone, or via remote assistance.
  3. Diagnose and resolve hardware, software, and network issues.
  4. Install, configure, and upgrade computer components and software applications.
  5. Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.
  6. Hardware Maintenance:
  7. Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.
  8. Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.
  9. Software Support:
  10. Install, configure, and update software applications on user devices.
  11. Troubleshoot and resolve issues related to operating systems and software applications.
  12. Collaborate with the IT team to deploy software updates and patches.
  13. Network Support:
  14. Assist in the setup and configuration of network devices, such as routers, switches, and access points.
  15. Troubleshoot network connectivity issues and assist in resolving network-related problems.
  16. Provide minimal hands-on support to global infrastructure teams for network, server, and hardware upgrades or projects at the site.
  17. Security:
  18. Implement and enforce security measures to protect systems and data.
  19. Educate end-users on best practices for security and data protection.
  20. Documentation:
  21. Maintain accurate records of hardware and software inventory.
  22. Document solutions to common issues for knowledge sharing.
  23. Prepare and submit activity reports.
  24. User Training:
  25. Conduct training sessions for end-users on basic IT procedures and best practices.
  26. Provide guidance to users on utilizing IT resources effectively.
  27. Assist with onboarding new joiners, managing PC setup and deployment using standard hardware, images, and software.
  28. Collaboration:
  29. Collaborate with the IT team to escalate and resolve complex issues.
  30. Communicate effectively with end-users, understanding their needs and providing timely solutions.Qualifications:
  31. Minimum of 1-2 years of experience in providing onsite IT support.
  32. Bachelor's degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent.
  33. Proficient in troubleshooting hardware, software, and network issues.
  34. Strong knowledge of operating systems (Windows, macOS) and common software applications.
  35. Familiarity with basic network concepts and protocols.
  36. Experience with ticketing tools (preferably ServiceNow).
  37. Troubleshooting experience with MS Office 365 suite.
  38. Incident and management knowledge.
  39. Excellent communication and interpersonal skills.
  40. Problem analysis and solving skills.
  41. Attention to detail.
  42. Team player with strong planning and organizing skills.
  43. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.Working Conditions:
  44. This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.
  45. Ability to lift and carry computer equipment.