US HR Support Line Agent

2 months ago


Manila, National Capital Region, Philippines KMC Solutions Full time

The HR Support Line Agent receives incoming calls from internal (via phone, chat, or email) regarding HR inquiries, HR policy, payroll, absence management, leave management, retirement & other internal systems. The Agent will resolve the inquiry or escalate the inquiry to the appropriate departments or 3rd party providers when appropriate.

Requirements:

· Answer all inquiries from internal or former employees via phone, chat, or emails.

· Whenever possible, provide 1st call resolution for all inquiries.

· Document appropriate information for each inquiry into a case management (ticketing) system and ensure the ticket is accurately dispositioned.

· Work with various internal departments when applicable to resolve inquiries (i.e. Payroll, Absence Management, Time Management, etc.).

· Perform administrative tasks in various internal systems (i.e. Workday, Kronos, LeavePro) to complete processes related to retirement, termination, payroll, disability leave, etc.

· Aid in the upkeep of internal knowledge base and process documentation.

· Must be able to work assigned shift (8:00am – 4:00pm or 10:30am - 6:30pm EST. Includes 1 break and 1 lunch).

· Must be able to work independently in an agile/virtual environment.

· Must proficiently speak, annunciate, read, listen, comprehend, and write English.

· Must be able to utilize resources available to them to effectively resolve inquiries.

· Must have excellent customer service skills with the ability to diffuse difficult situations.

Qualifications/Experience:

· 2 or more years of experience working on a United States call center with:

· All English-speaking callers

· With up to 98% of time being dedicated to taking phone calls

· Proven ability to use call center technology.

· Proven ability to use a centralized Knowledge Base.

· Proven ability to use a case management / ticketing system.

· 2 or more years of experience working in or answering questions related to United States Payroll.

· 2 or more years of experience working in or answering questions related to United States Absence Management or Leave Management. Specifically preforming intakes for leaves such as short term or long-term disability, personal leave of absence, and FMLA.

Preferred skills but not required:

· Bachelor's degree or equivalent combination of experience and education

Candidate must be willing to work at 8pm to 5am MNL and amenable to work onsite.

A successful candidate should be prepared to submit and complete the following as part of

onboarding requirements.


• Scanned copy of valid NBI Clearance


• Accomplished Medical or PEME Slip


• 2x2 & Half body picture with white background


• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).


• Photocopy of 2 valid IDs – front & back (government-issued)


• Clear copy of your Birth Certificate (PSA or NSO)


• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.


  • HR Associate

    7 days ago


    Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    About this opportunityWe are seeking a motivated HR Associate to join our dynamic team. As an HR Associate, you will effectively implement HR processes, perform analysis, and propose enhancements to our system. You will play a vital role in HR projects and manage relationships with our local vendors. You will have the opportunity to contribute to our...


  • Manila, National Capital Region, Philippines Infinit-O Full time

    Specific Duties and Responsibilities:Delight customers by providing timely, expert advice.Act as the first level of support for questions, issues, and common tasks.Prioritize cases and respond to inquiries with speed and precision.Use written and verbal communication to resolve complex, technical issues.Support the overall objective of the client.Carry out...

  • HR Manager

    2 days ago


    Manila, National Capital Region, Philippines Q2 HR Solutions Inc. Full time

    Position Title: HR ManagerLocation: Makati CityWork Arrangement: Monday-Saturday | 10am-7pm Job Title: HR Manager (Supervisory Level)Reports To: General Manager / HR VP Job Summary:We are seeking a dynamic and experienced HR Manager to lead our HR initiatives. This role will focus on recruitment, employee relations, and ensuring compliance with diverse HR...


  • Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

    Position Purpose: As an HR Service Desk Analyst at Afni, you play a pivotal role in ensuring a positive employee experience. You are the first point of contact for employees with HR-related concerns, providing front-line support and managing critical aspects of the employee life cycle. Your deep knowledge of Afni's benefits, policies, and procedures allows...


  • Manila, National Capital Region, Philippines SPi Global (now Straive) Full time

    About the roleWe are seeking an enthusiastic Editorial Support Agent to join our dynamic team at SPi Global, a leading provider of technology-enabled content, learning, and tech services. In this full-time role, you will be responsible for providing high-quality editorial support for our diverse range of clients. This is an excellent opportunity for fresh...

  • HR Support Staff

    2 months ago


    Manila, National Capital Region, Philippines Two Futures Inc Full time

    JOB SUMMARYReports directly to the Training & Employee Engagement Specialist. The creation of HR Support Staff position aims provide support to 2 HR facets of HR Team Specializations namely – Training & Employee Engagement and Corporate Benefits The HR Support Staff position is generally responsible in providing assistance in HR Training and Engagement ,...

  • Provisioning Agent

    1 month ago


    Manila, National Capital Region, Philippines OutForce Inc. Full time

    Our client is looking to hire a Provisioning Agent who will ensure that the company delivers an exceptional level of customer service while consistently meeting or exceeding customer SLAs. You will be responsible for working with colleagues to process and deliver new orders and be able to support and assist in the implementation of new customers.The...

  • HR Generalist

    2 weeks ago


    Manila, National Capital Region, Philippines Limitless Care and Wellness Inc. Full time

    HR Generalist Join our team as an HR Generalist and play a key role in shaping the employee experience at [Company Name]. About the Role Employee Life Cycle Management: Manage the full employee life cycle, from recruitment and onboarding to performance management and offboarding. HR Policy Administration: Administer and maintain HR policies,...


  • Manila, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time

    Navigating Excellence: Aligning Talent and Operations in HR and CrewingCompany Overview: Cybalink Solutions, an Australian-owned outsourcing/offshoring company, is looking for a HR Administrator and Crewing Specialist to support our Australian client in the Energy industry. Join our dynamic team and help us deliver human resources services. If you thrive in...

  • Line Cook

    1 month ago


    Manila, National Capital Region, Philippines Jollibee Group Full time

    About the roleCommon Man Coffee Roasters is seeking talented Line Cooks to join our team in Makati City and Taguig. As a Line Cook, you will play a vital role in preparing and cooking delicious dishes that bring joy to our customers. What you'll be doingPrepare and cook a variety of menu items to exacting the company's standardsEnsure all dishes are prepared...


  • Manila, National Capital Region, Philippines REALPAGE (PHILIPPINES), INC. Full time

    Product Support Agent Join our team at RealPage as a Product Support Agent and play a critical role in delivering exceptional customer experiences. As a key member of our support team, you will be responsible for providing top-notch support to our customers via phone, chat, and email, ensuring their issues are resolved efficiently and effectively. Key...


  • Manila, National Capital Region, Philippines HANNAH JOY BERNARDO INSURANCE AGENT Full time

    Join our team & make a differenceFlexible work-from-home scheduleCompetitive commissionsOngoing training & developmentSupportive team environmentQualifications:College graduate or graduating student (any major)No sales experience requiredOpen to part-time & full-time positions Apply now Contact us at or

  • HR Ambassador

    1 month ago


    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Basic FunctionHelp the HRBP AM, LAM, Manager and/or AVP promote the achievement of the business goals of HR Operations through the development and alignment of HR Strategies and goals.Assist in the administrative function of the HRBP. Partner with all the HRBP leaders and Operations Teams in delivering value added HR requirements through regular management...

  • Chat Support Agent

    2 weeks ago


    Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

    Job DescriptionBeing a Chat Support Agent at VXI isn't just about answering questions. It's about building connections and leaving a lasting positive impression on every customer. We're looking for confident communicators with a genuine passion for helping others.Qualifications Preferably with at least six (6) months call center experience Good communication...


  • Manila, National Capital Region, Philippines REALPAGE (PHILIPPINES), INC. Full time

    SUMMARYThe Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier...

  • IT Support US

    2 months ago


    Manila, National Capital Region, Philippines Global Staff Connections Inc. Full time

    Qualifications:Graduate of BS in Information Technology, Computer Science, or any related fieldMinimum of 3-5 years of experience in a technical support role, preferably in a medium to large-sized organizationProficient in technical support for Windows 10/11 and macOS environments.Experience with software deployment systems, especially Microsoft IntuneStrong...

  • Insurance Agent

    2 weeks ago


    Manila, National Capital Region, Philippines HANNAH JOY BERNARDO INSURANCE AGENT Full time

    Flight Attendant (FA) Join our team as a Flight Attendant and enjoy a unique blend of flexibility, freedom, and adventure. Competitive Income: Earn a significant extra weekly income (approximately 10-50k) Cutting-Edge Trainings: Stay ahead of the curve with our comprehensive training programs 24/7 Support: Receive dedicated support from our...

  • Insurance Agent

    7 days ago


    Manila, National Capital Region, Philippines HANNAH JOY BERNARDO INSURANCE AGENT Full time

    Flight Attendant (FA) Join our team as a Flight Attendant and enjoy a unique blend of flexibility, freedom, and adventure.Competitive Income: Earn a significant extra weekly income (approximately 10-50k) Cutting-Edge Trainings: Stay ahead of the curve with our comprehensive training programs 24/7 Support: Receive dedicated support from our team, whenever...

  • HR Specialist

    7 days ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    HR COORDINATORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.Key ResponsibilitiesThe HR Coordinator role provides a range of coordination and advisory...


  • Manila, National Capital Region, Philippines Brunt Work Full time

    This is a remote position. Schedule: Full-time, Friday-Tuesday 8 AM - 5 PM MST (The schedule can be adjusted as long as weekends are covered and the days off are two consecutive weekdays.) Client Timezone: MST (Mountain Standard Time) Client Overview Join a thriving appliance repair company dedicated to delivering exceptional service to customers...