Customer Support Agent

2 weeks ago


Manila, National Capital Region, Philippines Brunt Work Full time

This is a remote position.

Schedule:

Full-time, Friday-Tuesday 8 AM - 5 PM MST (The schedule can be adjusted as long as weekends are covered and the days off are two consecutive weekdays.)

Client Timezone: MST (Mountain Standard Time)

Client Overview

Join a thriving appliance repair company dedicated to delivering exceptional service to customers throughout the Phoenix area. This rapidly growing business is seeking talented individuals to enhance their customer experience and support their continued expansion. Be part of a dynamic team that values professionalism, efficiency, and a commitment to excellence.

Job Description

As a Customer Support Agent, you will be the friendly voice that greets customers and guides them through the service process. Your ability to multitask and think quickly will ensure every call is handled efficiently, contributing to the company's success. This role is pivotal in capturing customer needs, scheduling appointments, and providing outstanding support throughout the customer journey.

Responsibilities

Warmly greet customers and actively listen to their service requests Accurately capture customer information and details of their appliance repair needs Utilize the dispatch system to seamlessly schedule service appointments based on technician availability Provide clear communication to customers regarding appointment times and any scheduling updates Address customer inquiries and concerns with patience, understanding, and a solutions-oriented approach Collaborate with the team to ensure smooth operations and consistently deliver exceptional customer experiences RequirementsExcellent verbal communication skills and a friendly, professional demeanor Strong multitasking abilities to manage multiple customer interactions simultaneously Proficiency in using computer systems, software applications, and dispatch tools Problem-solving mindset to effectively address customer concerns and find resolutions Ability to work independently and as part of a cohesive team Commitment to providing outstanding customer service and support


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