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IT Support US

3 months ago

Manila, National Capital Region, Philippines Global Staff Connections Inc. Full time

Qualifications:

Graduate of BS in Information Technology, Computer Science, or any related fieldMinimum of 3-5 years of experience in a technical support role, preferably in a medium to large-sized organizationProficient in technical support for Windows 10/11 and macOS environments.Experience with software deployment systems, especially Microsoft IntuneStrong skills in remote system troubleshooting using ConnectWise or similar toolsIntermediate networking skills, including troubleshooting TCP/IP over wired/wireless connections and Cisco VPN issuesProficient in Microsoft Office suite and various software installations and upgradesProficient in managing help desk ticketing systemsExperience in provisioning user accounts and performing account managementPreferably with any of the following certifications, but not required: CompTIA A+, Network+, or Security+Strong critical thinking and problem-solving skillsExcellent written and verbal communication skillsMust be willing to work in a hybrid arrangement and in a night shift scheduleResponsibilities:Provide day-to-day technical support for 400+ users, Windows 10/11 clients and macOS environment;Responsible for configuring applications through our software deployment system (Intune);Update and troubleshoot systems remotely through ConnectWise;Setup, support, and coordinate maintenance on laptops, docking stations, and monitors;Understand the intermediate level of networking to support TCP/IP over wired/WiFi connections and troubleshoot remote connection issues over Cisco VPN;Provide technical support on software installations and upgrades including the Microsoft Office suite and various department applications and if necessary, work with vendor support to resolve issues;Manage tickets within our help desk ticketing system, keeping them up to date and creating Knowledge Base articles that can benefit other team members.Maintain knowledge of current products and the latest technology trends and threats;Provision new user accounts and perform account management as needed;Sign off on daily logs that need reviewing and provide oversight on user account changes and other network-related requests;Track assets and manage equipment loan library;Project a professional and technically confident image to other employees and our clients; andAssist with a wide range of technology projects and, in some situations, lead smaller projects.