Regional Head
4 weeks ago
JOB DESCRIPTION:
- Responsible for the overall day to day operations of the sites or branches under the assigned area and for the achievement of the area targets based on divisional directions and corporate strategies.
- Monitors daily site/product performances: and any site operational concerns; directs Branch Manager(S) or their authorized representative(s) to adapt appropriate actions; secures the Operations Manager's and Business Unit Head's approval, if necessary.
- Monitors progress of site activities which are vital for the achievement of the area's business, strategic and operational plans; directs Branch Manager(S) to adapt appropriate remedial actions, if necessary.
- Communicates (through formal document) to the Operations Manager and/or concerned department/personnel the following Site needs;
- Marketing/Promotional Needs
- Technical and Engineer/construction-related needs
- Training/productivity-related needs
- Manpower-related needs
- Any other concerns that will have impact on the site efficiency and profitability
- Participates in coordination meetings for any project/concerns of his/her area that requires support from concerned department/personnel.
- Oversees implementation of special operations programs in his/her area such as marketing/promotional activities: training/productivity programs, product launch, special events and any similar activities.
- Review, evaluates, approves or revises site proposals (i.e. program change; local store marketing; cost-pay-out schemes; product mix changes, and any other site performance improvement plans); secures the Operations Manager's approval.
- Oversees competitive check and customer feedback processes.
- Performs administrative functions:
- Checks, approves, or disapproves leaves/overtimes filed by Branch Manager and other personnel under his/her direct supervisor
- Reviews, approves and controls all disbursements or procurements of his/her sites within his/her authority level.
- Recommends, or certifies disciplinary actions for Branch Manager and other personnel under his/her direct supervision.
- Spearheads, provides direction and finalizes the annual business, strategic and operational plans of his/her area down to individual sites.
- Evaluates his/her area's performances versus the annual business, strategic and operational plans (weekly, monthly quarterly, annually) leads his/her sites to formulate remedial actions or re-directions of the plans.
- Ensures the business permits, safety inspection certificates, City Ordinance, PAGCOR permits and other regulatory requirements of local government are secured on time and are safely stored/displayed in the site.
- Implements the Performance Management System
- Evaluates the Branch Managers and other personnel under his/her direct supervision and makes recommendations
- Reviews and certifies the performance evaluation and recommendations for all site staff.
- Reviews and certifies or revises recommendation form Branch Heads (outside Performance Evaluation) for any career movement of site personnel; forwards recommendation to the Operations Manager, if necessary.
- Conducts periodic teambuilding and/or coaching for his Branch Manager and/or branch staff.
- Conducts monthly spot check on sites.
- Conducts Branch Operations Audit on sites
- Coordinates with LGU7, PAGCOR, or Mall Administration regarding any concerns, as the need arises.
- Resolves gaming disputes or customer complaints not resolvable at the Branch Manager level.
- Actively participates in the evaluation New Products, including details such as game mechanics, cost-payout schemes, operational and administrative procedures, targets, etc.
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