Customer Success Officer

3 days ago


Manila, National Capital Region, Philippines i4 Asia Incorporated Full time

Build strong relationships with clients to drive product adoption and ensure their success.

The customer success officer is a trusted advisor who empowers teams and aligns goals of stakeholders.

This is a hybrid role requiring frequent in-person collaborations at client offices.

About the Role:

  • Build strong relationships with clients to understand their needs and ensure their success
  • Serve as the main point of contact and liaison between clients and the team
  • Stay in touch with clients to ensure they're realizing the full potential of the product
  • Take ownership of new accounts and manage their onboarding
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications and opportunities
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


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