Customer Service Representative

4 weeks ago


Manila, National Capital Region, Philippines Neksjob Corporation Full time
Job Title: Customer Service Representative - Telco Account Specialist

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Neksjob Corporation. As a Customer Service Representative - Telco Account Specialist, you will be responsible for providing exceptional customer service to our clients regarding phone and mobile phone services.

Key Responsibilities:
  • Manage incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or proactive initiatives.
  • Identify and assess customers' needs to achieve satisfaction and ensure all calls are logged in the system for proper monitoring and closure.
  • Provide appropriate solutions in a timely manner, ensuring customer satisfaction and loyalty.
Requirements:
  • High school graduate (old curriculum) or Senior High school graduate.
  • At least 6 months of Call Center experience.
  • Excellent communication skills.
  • Amenable to work Onsite.
  • Willing to start immediately.


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