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Area Operations Manager

3 months ago

Cebu, Philippines 2GO Group Inc. Full time

Job summary:

Lead and manage the region of Cebu Branches Operations, including agents network operations to achieve Operations KPIs to ensure operational effectiveness and efficiencies in service, productivity, cost and revenue by executing the contractual obligations of clients. Manage and coordinate the 2Go UPS Operations day-to-day activities in pickup and delivery, cash efficiency, linehaul shuttles and warehouse operations following the UPS SOP resulting to better use of existing resources and increased profitability. The position is also responsible for maintaining client's relationship by maintaining a high level of customer experience and exceeding customer's expectation's and requirements. Likewise looking for other opportunities to grow the business.

Principal Duties and Responsibilities:

Management of operational service delivery KPI's for clients.Develop and implement strategies that are aligned to the strategic goals of the business unit.Establish, expand and strengthen the Cebu region market position.Execute the operational initiatives to enhance profitability.Management of operational service delivery KPI's for clients People management and leadership of the 2Go UPS Operations Ensure operational effectiveness and efficiencies in service, productivity, cost and revenue by executing the contractual obligations of UPSExecute the operational initiatives to enhance profitability of UPS operationsDevelop and increase customer engagement as well as respond to queries of shipment updatesManage service issues real time and proactive communications to customerIdentify, develop and implement initiatives to support customer specific requirementsResponsible to ensure documentation and billing accuracy from clients to facilitate invoicingRepresent 2Go and UPS' interest in customers' communications, engagements, and interactionResponsible for creating and delivering operational metrics, performance indicators and customer satisfaction levelsAttends regularly to Client meetings to discuss the KPI/Business Review Reports.Work with respective branches to implement corrective actions real time with customers' inputPrepares Business Review Reports for presentation to client/shipper. Undertake any other duties as required by senior managementExecute the operational initiatives to enhance profitability Qualifications:Bachelor's DegreeAt least 3 years experience on a managerial level in Supply Chain, Logistics, Management, Business Administration, Engineering Competencies needed: People ManagementStakeholder ManagementCommunication OperationsCommercialFinancial