Services Operations Manager

4 weeks ago

Taguig, National Capital Region, Philippines Schneider Electric Full time
The Operations Manager position leads the Field Services operations with the following priorities:

  • Ensuring team safety,
  • Securing the execution of the job on customer sites to quality, budget and time standards,
  • Deploying corporate strategy,
  • Driving customer satisfaction,
  • Accelerating sales, backlog management & profitability,
  • Managing the Operations teams,
  • Managing a transition to a digital business model.

Essential Responsibilities:
o Safety & Cybersecurity

  • Lead by example in ensuring safety & cyber security standards are applied.
  • Ensure FSR's receive appropriate certification before attending site and use PPE.
  • Secure FSR Managers perform (minimum) 1 safety audit per FSR per year.
  • Ensure the whole team are trained on cybersecurity and have a compliant endpoint (laptop).
o Business Performance

  • Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained.
  • Drive profitable growth through the yearly implementation of the Annual Operation
Productivity Plan (AO2P), including workforce planning.

  • Ensure additional scope of work (requested by customer) is invoiced.
  • Drive the FSR Lead Generation program.
  • Implement a lean and agile operations organization.
  • Control operating costs.
  • Develop and grow key relationships with customers.
  • Drive improvements in first-time fix rates (FTFR).
  • Develop strategic account loyalty.
o People

  • Attract, recruit, onboard, develop, motivate and manage a robust and high performing Operations team while controlling voluntary attrition.
  • Prepare the pipeline of the future by scouting & nurturing a diverse pool of Services talent.
  • Manage team skills & behaviors to match with business needs and market evolution.
o Organization

§ Role model collaboration between functions in Services, other BU's locally and Global Services Execution Team, encourage the removal of silos.

§ Deploy the operating model.

§ Drive a lean and agile organization.

Main interactions:
FSVP, Sales, Customers, Back Office Coordinators, FSRs & Sub Contractors, Quality, H&S, Finance & Global Services Execution Team.

Education / Skills:

The Operations Manager should have:
§ Engineering and/or Business master's degree or equivalent experience.

§ Leadership experience.

§ Knowledge of Power System & / or Secure Power business.

§ A customer mindset and a people orientation.

§ Vision and strong communication skills and the ability to build and foster teamwork.

§ Extensive business acumen with strong results orientation.

§ Confidence and courage to make appropriate decisions and accept accountability.

§ Excellent relationship skills and the ability to communicate effectively with executive leaders and customers.

Qualifications

The Operations Manager should have:
§ Engineering and/or Business master's degree is preferred or equivalent experience.

§ Leadership experience preferably leading Field Services Team

§ P roven track record in effectively managing high volumes of service requests and diverse team while demonstrating the ability to provide impactful solutions to clients, driving sales and lead generation

§ Knowledge of Power System & / or Secure Power business.

§ A customer mindset and a people orientation.

§ Vision and strong communication skills and the ability to build and foster teamwork.

§ Extensive business acumen with strong results orientation.

§ Confidence and courage to make appropriate decisions and accept accountability.

§ Excellent relationship skills and the ability to communicate effectively with executive leaders and customers.

Schedule:
Full-time

Req: 008TT6

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