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IT Service Delivery Manager
1 week ago
Full time
Add expected salary to your profile for insights
- Candidate should have minimum of 17+ yrs. experience
• Should have Data Center technical domain experience managing a team of Windows / Linux , Citrix & VMware Server admins across multiple geo's
• Comfortable with working in night shifts as per business requirement
• Knowledge on ITIL defined metrics , SLA's & KPI's
• Experience in performing client facing role and maintain high level of customer satisfaction
- Technical knowledge on Microsoft Server, Citrix and VMware technologies.
• Exposure to project financial management, top line, bottom line, margins, levers to improve margins
• Acting as the bridge between client and operational delivery teams
• Excellent communication around issues and opportunities - get things done, make things happen
• Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
• Service Reporting and sponsoring service delivery meetings
• Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends
• Report daily, weekly & monthly service delivery performance to internal and client stakeholders
• Strong Customer Service, Project Management, Resource planning and Quality control skills
• Should possess Forward planning, Decision-making, Strategic thinking skills
• Should be an effective leader with ability to motivate team , delegate responsibilities and problem solving skills
• Should have led relationships at vendor management and executive level
Your application will include the following questions:
How many years' experience do you have as an Information Technology Service Delivery Manager?
How many years of people management experience do you have?
How many years' experience do you have in the BPO industry?
How much notice are you required to give your current employer?
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.
TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.
TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.
TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.
Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)
Recruitment Operations 10 AM - 4PM
9F Entec 2 Newpoint Mall Angeles City Pampanga
Recruitment Operations 10 AM - 4PM
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.
TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.
TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.
TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.
Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)
Recruitment Operations 10 AM - 4PM
9F Entec 2 Newpoint Mall Angeles City Pampanga
Recruitment Operations 10 AM - 4PM
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Perks and benefits
Medical
Loans
Vision
Generous health insurance plan coverage equivalent
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