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Urgent Hiring: Service Delivery Manager
2 weeks ago
Job Description
Candidate should have minimum of 17+ yrs. experience
• Should have Data Center technical domain experience managing a team of Windows / Linux , Citrix & VMware Server admins across multiple geo's
• Comfortable with working in night shifts as per business requirement
• Knowledge on ITIL defined metrics , SLA's & KPI's
• Experience in performing client facing role and maintain high level of customer satisfaction
- Technical knowledge on Microsoft Server, Citrix and VMware technologies.
- Knowledge on Server Admin Windows, AD, Azure, VMware
• Exposure to project financial management, top line, bottom line, margins, levers to improve margins
• Acting as the bridge between client and operational delivery teams
• Excellent communication around issues and opportunities - get things done, make things happen
• Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth
• Service Reporting and sponsoring service delivery meetings
• Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends
• Report daily, weekly & monthly service delivery performance to internal and client stakeholders
• Strong Customer Service, Project Management, Resource planning and Quality control skills
• Should possess Forward planning, Decision-making, Strategic thinking skills
• Should be an effective leader with ability to motivate team , delegate responsibilities and problem solving skills
• Should have led relationships at vendor management and executive level
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