Urgent Hiring: Service Delivery Manager

2 weeks ago


Taguig, National Capital Region, Philippines Tata Consultancy Services Full time

Job Description

Candidate should have minimum of 17+ yrs. experience


• Should have Data Center technical domain experience managing a team of Windows / Linux , Citrix & VMware Server admins across multiple geo's


• Comfortable with working in night shifts as per business requirement


• Knowledge on ITIL defined metrics , SLA's & KPI's


• Experience in performing client facing role and maintain high level of customer satisfaction

  • Technical knowledge on Microsoft Server, Citrix and VMware technologies.
  • Knowledge on Server Admin Windows, AD, Azure, VMware


• Exposure to project financial management, top line, bottom line, margins, levers to improve margins


• Acting as the bridge between client and operational delivery teams


• Excellent communication around issues and opportunities - get things done, make things happen


• Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth


• Service Reporting and sponsoring service delivery meetings


• Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends


• Report daily, weekly & monthly service delivery performance to internal and client stakeholders


• Strong Customer Service, Project Management, Resource planning and Quality control skills


• Should possess Forward planning, Decision-making, Strategic thinking skills


• Should be an effective leader with ability to motivate team , delegate responsibilities and problem solving skills


• Should have led relationships at vendor management and executive level


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