Senior Business Analyst for IT Service Management
1 week ago
Business/Systems Analysts (Information & Communication Technology)
Full time
Add expected salary to your profile for insights
The Senior BA will collaborate with ITFS Client Services and Project teams, including Vendors, to ensure the timely delivery of the project output.
Specifically, the Senior Business Analyst will:
- Conduct requirements elicitation workshop with the Project Vendor for Enhancement Projects - MyIT 2.0 and ITSDO covering the following ITSM processes – asset, incident, request, service catalog, problem, change and knowledge management and ServiceNow capabilities – Mobile application, Virtual Agent, and Generative AI.
- Prepare and/or review business, solution, and implementation requirements documents such as but not limited to Scope of Work (SoW), High Level Solution Design, User Stories and Acceptance Criteria, Requirement Traceability Matrix, etc.
- Work closely with the Project Vendor and Technical team to ensure the solution is clear, achievable, and aligned with the business need and expected output.
- Define and/or update existing business processes documents in consultation with different ITSM process owners.
- Manage product backlog and monitor resolution on reported bugs, defects, and other issues.
- Help in the preparation and/or review of the Master Test Plan, Test Scripts and support testing activities, including QA Testing and User Acceptance Testing.
- Ensure project artefacts are complete, maintained and stored in the project SharePoint site.
- Support the Adoption Change Management (ACM) team in the preparation of training materials and Knowledge articles.
- Assist in the preparing weekly/monthly status report.
- Perform other tasks as assigned by the designated National or International Staff.
The Senior BA will play a key role in the enhancement of IT service management, ensuring that ITD's Client Service functions optimally and align with the organization's evolving needs and standards.
MINIMUM QUALIFICATION REQUIREMENT
The Senior BA to have the following qualifications, skills, and experience:
- Bachelor's Degree in Computer Science, Information Technology or any related course.
- At least 8 years of solid experience in business analysis and 3 years in a senior business analysis role.
- Preferably with experience or expertise in the implementation of various modules and features of ServiceNow and other ITSM tools.
- Preferably CBAP or PMP certified.
- Preferably ITIL Foundation certified.
- 5 years of experience in banking, accounting, financial services sector.
- 5 years of experience in designing and documenting business processes.
- 5 years of experience in quality assurance and testing IT applications.
- Strong communication and stakeholder management skills.
- Proven vendor management skills and experience.
- Must have excellent written and spoken communication skills in English.
- Must be conversant with project management lifecycle and systems development cycle – Agile and Waterfall Framework.
What's your expected monthly basic salary?
How many years' experience do you have as a business analyst?
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.
TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.
TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.
TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.
Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)
Recruitment Operations 10 AM - 4PM
9F Entec 2 Newpoint Mall Angeles City Pampanga
Recruitment Operations 10 AM - 4PM
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.
TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.
TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.
TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.
Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)
Recruitment Operations 10 AM - 4PM
9F Entec 2 Newpoint Mall Angeles City Pampanga
Recruitment Operations 10 AM - 4PM
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Perks and benefits
Medical
Loans
Vision
Generous health insurance plan coverage equivalent
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