Operations Manager

1 week ago


Taguig, National Capital Region, Philippines Carbay Philippines Inc. Full time

This role involves overseeing daily operations, ensuring smooth workflow, and resolving operational issues efficiently. The operations manager will collaborate with various teams within operations to develop and implement operational SOPs, support initiatives for process optimization, enforce SLA compliance, and enhance technology solutions.

Role and Responsibilities:

  • Lead Day-to-Day Operations: Oversee daily operations, including managing teams, assigning tasks, and ensuring smooth workflow.
  • Ensure high accuracy report: Ensure that database of pending documentation for new onboardings and drawdowns are accurately updated by the ops team
  • Ensure SLA Compliance: Monitor and enforce SLA compliance across all operational processes including internal SLAs (with underwriting and payments team) and external SLAs (with partner financier)
  • Streamline Processes: Collaborate with teams across Inventory Funding operations to create and implement SOPs to improve overall efficiency and reduce costs. Example: changing document generation SOP with partner banks for faster loan disbursal; replacing wet signature with e-signature etc
  • Collaborate with Stakeholders: Work closely with internal and external stakeholders to understand requirements, address concerns, and drive operational excellence. Example: work with sales team to define and implement efficient SOPs for document collection
  • Build Lasting Solution: Work with the product team to identify and implement technology solutions that enhance operational capabilities and support business goals. Example designing and launching an application for sales team to manage leads

Qualifications:

  • Bachelor's degree in finance, business administration, or a related field preferred.
  • Strong background in credit and operations, with demonstrated experience in leading operational teams.
  • Knowledge of operational best practices, process improvement methodologies, and SLA management.
  • Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams.
  • Analytical mindset with the ability to identify and resolve operational challenges.
  • Proficiency in technology solutions relevant to operations management.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.
Services

Carmudi, is a wholly owned subsidiary of Cardekho Group in India. It is India's biggest digital automotive solutions provider / tech platform. Outside India, it operates in Indonesia and Carmudi / Zigwheels in Philippines. Carmudi was recently acquired and now the group plans to scale and grow its Philippines business across multiple business lines and categories.

Carmudi, is a wholly owned subsidiary of Cardekho Group in India. It is India's biggest digital automotive solutions provider / tech platform. Outside India, it operates in Indonesia and Carmudi / Zigwheels in Philippines. Carmudi was recently acquired and now the group plans to scale and grow its Philippines business across multiple business lines and categories.

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