Operations Manager

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time
Operations Manager (BPO) | McKinley Taguig - START ASAP

HCL Tech Healthcare is looking for the above position for its client, a large US based DME Company. The client is a multibillion-dollar company providing healthcare products and services, including oxygen and respiratory equipment.

JOB SUMMARY

This position is responsible for day-to-day management of the staff in support of (HCL Client's) healthcare business operations overseeing all back office and claims processing activities. The position is also responsible for definition and application of business rules, work queue assignment & monitoring, transaction monitoring & processing, In addition, this position is responsible for identifying, recommending and implementing process & system solutions with a focus on a great customer experience and a cost-effective, high-performing operation

Essential Duties and Responsibilities

  • Manage day-to-day operations and directs the team responsible for Healthcare RCM back office/transaction management activities
  • Manage and meet performance targets for average handle time, Client SLA, quality and customer satisfaction
  • Manage a group of Team Leads responsible for management of back office agents and SMEs.
  • Coordinate with internal support functions such as Quality, WPC, Training, Admin, HR
  • Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
  • Provide coaching and feedback to direct report positions to ensure satisfactory performance levels
  • Use business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements
  • Identify and recommend operational and technological tools to improve efficiency
  • Work with operations and information technology personnel to resolve issues and improve operational efficiency
  • Establish and maintain effective work procedures
  • Review, assess and identify coaching & training needs to provide staff with necessary skills and knowledge
  • Understand, communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customers' experiences in both a regulated and a competitive market.
  • Plan and monitor operations initiatives to improve the efficiency and effectiveness of the back office
  • Review and ensure processes are in compliance with internal policies and external regulations.
  • Respond to escalated issues regarding performance and quality.
  • Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.
  • Interface and coordinate with various stakeholders

Requirements:

  • Bachelor's degree in any stream (may substitute two years of relevant experience per one year of required education)
  • Good people management skills with experience of handling minimum of 60 employees
  • Experience in US Healthcare Payor operations.
  • Experience in claim adjudication/ Payment integrity/ Enrollment
  • Good in handling 2nd level escalation calls
  • 5 - 7 years of experience in managing teams as a Sr. Team Leader/ Team Manager.
  • Advanced knowledge of MS Word, MS Excel MS Power Point.
  • Ability to operate in a rapidly changing environment with a sense of urgency, and to develop and deploy changes positively.
  • Demonstrated analysis and problem solving abilities.
  • Strong organizational and time management skills.
  • The ability to multitask and self-manage workday is crucial.
  • Excellent interpersonal skills; team oriented and strong consensus building.
  • Experience in managing customer/supplier relationships.

SKILLS AND COMPETENCIES

  • Exceptional leadership skills, including the ability to manage through a shared vision and path to success
  • Ability to create, communicate and manage SLA metrics that support operational targets
  • Excellent problem solving skills and ability to use good judgment to make decisions
  • Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
  • Strong analytical skills and desire to research problems to seek resolution
  • Exceptional verbal and written communication skills
  • Exceptional customer service abilities to handle difficult customers
  • Proficiency in Microsoft Office suite
  • Work effectively in a team environment
  • Strong time management and organizational skills

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS

  • Operating in a fast-paced professional office environment
  • May require domestic and overseas travel
  • Position may include an alternating weekend day as part of the regular weekly schedule
  • Use of a PC, computer terminal and/or telephone over 4 hours a day
Your application will include the following questions:

What's your expected monthly basic salary?

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

Don't provide your bank or credit card details when applying for jobs.

What can I earn as an Operations Manager

#J-18808-Ljbffr

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Flat Planet Philippines Full time

    Job Summary:The Operations Manager is responsible for managing the day-to-day operations of the company. This includes overseeing project management, client interactions, team performance, and process improvement initiatives to ensure high-quality service delivery. The role demands strong leadership, organizational, and communication skills, along with a...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Carbay Philippines Inc. Full time

    This role involves overseeing daily operations, ensuring smooth workflow, and resolving operational issues efficiently. The operations manager will collaborate with various teams within operations to develop and implement operational SOPs, support initiatives for process optimization, enforce SLA compliance, and enhance technology solutions.Role and...

  • Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Blanked (cloaking) online advertising Operations Managerup to 300k monthlyBGC, Taguig City (Onsite)Position Summary:We are seeking a dedicated and experienced blanked (cloaking) Online Advertising Operations Manager to lead and oversee our online advertising operations with a focus on leveraging multiple technologies and systems. The successful candidate...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    Blanked (cloaking) online advertising Operations Manager up to 300k monthly BGC, Taguig City (Onsite)Position Summary: We are seeking a dedicated and experienced blanked (cloaking) Online Advertising Operations Manager to lead and oversee our online advertising operations with a focus on leveraging multiple technologies and systems. The successful candidate...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time

    Operations Manager (Healthcare Campaign) | BGC TaguigManages operations for Customer Service and Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational goals, objectives and develops strategies to meet client metricsGather, review, and...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Our client is a fast-growing company and plans to extend their portfolio in providing healthcare services to bridge the gap between the accessibility of healthcare to fellow Filipinos.Job DescriptionBe a pioneering leader of a startup ventureFocusing on operations management in healthcare operationsManage day-to-day operations and will manage a large team of...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Infosys BPM Full time

    Collections (Call Centre & Customer Service) Consistently exceeds performance expectations for customer service efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept. Manage client communications and provide accurate account detail and information with a...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Circa Logica Group Full time

    As the Operations Manager, you're responsible for the organization's overall performance and culture. You'll act as the key account manager for your channel, handling all operational matters with client partners.Key Responsibilities:1. Organizational Development:Develop and implement strategies to optimize the structure and workflows of client services,...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Sun Life Full time

    Management (Manufacturing, Transport & Logistics) The Operations Manager provides leadership, direction and decision making in a high volume, fast paced, front line client service environment. They will ensure the delivery of a consistent quality customer service experience by ensuring the Client Care Representatives (CCRs) are motivated, coached, developed...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Infosys BPM Full time

    Are you ready to make an impact? Join Infosys BPM as an Operations Manager (Fraud)in BGC, Taguig and jumpstart your careerKey Responsibilities:Consistently exceeds performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Monroe Consulting Group PH Full time

    Executive search firm Monroe Consulting Group is recruiting on behalf of a leading Hotel & Casino in Central Luzon. Our client is seeking an Operations Manager to oversee the efficient and effective operations of their Chinese restaurant. The work setup is onsite and based in Clark, Angeles Pampanga, Philippines.Key job responsibilities include:Develop and...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Purple Dish Group Full time

    Hiring: Operations Manager (Food/Restaurant Industry)Bachelor's Degree in Business Administration / Management, Hotel and Restaurant Management or other related field is requiredAt least 3 years of work experience as an Operations Manager in the food industryAble to manage multiple restaurant branches with profitability and loss responsibilitiesWith...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Educational Background: BS NursingQualifications: 8+ years of related experience or equivalent combination of education and experiencerequired to include 2+ years of direct clinical care OR 2+ years of casemanagement/utilization management required. Bachelor's degree in nursing (BSN) from accredited college or university or equivalentwork experience...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Empoweru Inc Full time

    Founded in October 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Puratos Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Operations Manager Do you have the appetite to Grow Your Magic? At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

    Join a company where YOU matterWe are looking for awesome and talented Operations Manager who wants to join our growing # teamResponsibilities:Manages operations for Customer Service/Tech Support - Voice and Non- VoicePerform weekly meetings with operations staff to discuss issues affecting businessSubmit weekly operations report to clientSet operational...

  • Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Educational Background: B.S NursingQualifications: 8+ years of related experience or equivalent combination of education and experiencerequired to include 2+ years of direct clinical care OR 2+ years of casemanagement/utilization management required. Bachelor's degree in nursing (BSN) from accredited college or university or equivalentwork experience...

  • Operations Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Sun Life Full time

    Operations Manager (Healthcare or Insurance Account)Execute the management operating system requirements for forecasting, planning, follow up reporting and evaluationCommunicate effectively to ensure a consistent experience for the representatives and members Interact directly with members, as required Manage team performance daily ensuring the service and...

  • Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines Sun Life Financial Full time

    locations Taguig City, National Capital Region (Manila) time type Full time posted on Posted 23 Days Ago job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to...

  • Operations Manager

    1 week ago

    Taguig, National Capital Region, Philippines Dehusk Full time

    Responsibilities:Develop and implement strategic sales plans to expand market share and brand awareness for our plant-based milk products.Build and manage strong relationships with key distributors and retailers across the FMCG market.Oversee aspects of operations, including production planning, inventory management, and quality controlCollaborate with...