Global HR Services Team Lead

2 weeks ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time

The Role

Performance Objectives:

Client Focus:

  • Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
  • Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Ensure maintenance of accurate employee records including associate personal files
  • Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork:

  • Oversee adherence to defined processes in GHRS
  • Lead process efficiency, monitoring of workload and the implementation of the improvement projects
  • Identify the potential for better team efficiencies and agree with the leader on their implementation

Integrity:

  • Fully responsible for keeping employee data accuracy and privacy
  • Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS

Respect:

  • Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.
  • Enrich the processes and the value added services for the internal customer

Excellence:

  • Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing

The Requirements

  • Bachelor's degree required
  • Strong experience in an HR Shared Service Centre is preferred
  • Experience in Learning & Talent
  • 1-2 years of Team Lead experience is highly preferred
  • Prior experience in using Taleo and/or Oracle will be preferred
  • Strong leadership skills
  • Strong written and verbal communication skills
  • Ability to plan and prioritise workload
  • Ability to use own initiative but work under instruction as required
  • Ability to work as part of a team and alone with a 'can do' attitude
  • Maintain good working relationships with colleagues across HR
  • Ability to provide a high standards of customer care
  • Methodical and organised approach
  • Quick Learner and self-motivated
  • Flexible and Adaptable to Changes
  • Working knowledge of Excel and Word will be preferred
  • Willing to be assigned on rotating shift and in North America hours

WTW is an Equal Opportunity Employer


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