Urgent Hiring Start ASAP: Service Desk Team Lead

2 weeks ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time
Urgent Hiring Start ASAP: Service Desk Team Lead - BGC Site

Help Desk & IT Support (Information & Communication Technology)

  • More than 2 years of experience in handling Service desk.
  • Team Player with fair amount of exposure in working with large organizations.
  • Professional approach with flexibility in adapting to different culture and environments.

Technical skills

  • Knowledge of Knowledge base for incident/request resolution procedure
  • Analyze and troubleshoot a wide range of queries via phone, chat, self-service tickets or email.
  • Knowledge Sharing / Cross Training of applications
  • Experience in Application support would be an add-on.
  • Logging a detailed documentation in the tool
  • Knowledge in troubleshooting mobile devices in Android and iOS platform (Mobile phones and Tablets).
  • Basic knowledge on troubleshooting Mac computers.
  • Experience in handling various Virtual WorkStations (Linux/Windows) related issues.
  • Expert knowledge on service now ticketing system, ADUC,
  • Strong communications skills to communicate complex technical information toward non-technical audiences.
  • Ability to work autonomously as well as to collaborate in team.
  • People skills necessary to support non-technical profiles in the problem-solving process.

Others

  • Ready to work on site.
  • Ready for shifting schedule.
  • Prefer acceptable proximity near BGC site.

Task and Responsibilities

  • Experience in strategies, metrics, methodology and software, skilled in use of internet, software applications including PowerPoint, Word. Excellent oral and written communication skills.
  • Lead and manage a team of professionals, setting clear goals and targets, and ensuring they are met.
  • Provide coaching, feedback, and development opportunities to team members to improve their performance.
  • Conduct regular performance evaluations and provide constructive feedback and recognition to team members.
  • Monitor team performance and take corrective action when necessary to ensure goals are achieved.
  • Develop and implement strategies to improve team productivity and efficiency.
  • Maintain accurate records of team performance and progress towards goals.
  • Collaborate with other departments and teams to achieve company-wide objectives.
  • Act as a liaison between the team and upper management, communicating team goals and progress.

Degrees & certificates

  • College grad – any degree
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Service Desk Team Leader?

How much notice are you required to give your current employer?

How many years' experience do you have in the BPO industry?

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.

TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 453,000 of the world's best-trained consultants in 46 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

TCS started in the Philippines in 2008. It has grown exponentially with over 60 local and global clients. There are more than 4,000 currently employed in its three offices in Bonifacio Global City, Taguig and one in Angeles City, Pampanga.

TCS Philippines has been awarded Best New BPO Locator of the Year by the International ICT Awards in 2012, Technology Company of the Year by Asia CEO Awards in 2016, and received the Achievement Award from the ASEAN India Business Council in 2019. It is a certified Top Employer in the Philippines by the Top Employers Institute from 2016 to 2019 and recognized as one of the Best Companies to Work for in Asia by HR Asia in 2019.

Ongoing CSR and IT Recruitment. Visit us and apply (Currently on Virtual Recruitment Set-up)

Recruitment Operations 10 AM - 4PM

9F Entec 2 Newpoint Mall Angeles City Pampanga

Recruitment Operations 10 AM - 4PM

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Perks and benefits

Medical

Loans

Vision

Generous health insurance plan coverage equivalent

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