Customer Experience Manager
2 weeks ago
Product Management & Development (Marketing & Communications)
Full time
Add expected salary to your profile for insights
Helping the country embrace the digital lifestyle is what we do – help us achieve this with your analytical mind and tech-savviness. Start your future today – join Home Credit Philippines now
What you will enjoy:
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal Career mobility
- Opportunity to work and train in our international offices
What you will do:
- Monitor customer experiences across online and offline channels, devices, and interactions; through collaboration with various departments in the company;
- Strategize for solutions to spotted internal and external issues and collaborates with the Head of Customer Experience and other relevant leaders for implementation;
- Develop listening points in the customer journey by heavily using feedback or Voice of the Customer (VOC) to support customer segmentation and varying strategies within the company, and identify opportunities for continuous improvement;
- Takes proactive steps to engage with Home Credit customers and create impactful moments that elevate their experience and deepen their relationship with the brand;
- Champions opportunities that contribute to the performance of the assigned department and stream by:
- Expertly understanding the customer journey, including the processes implemented by the various departments that impact this;
- Extrapolating insights based on available data and making strategic decisions and plans of action based from these;
- Determining issues and pain points that impact customers, analyzing root cause, and recommending reasonable and impactful solutions to address these from end-to-end;
- Create programs and initiatives that drive the implementation of these solutions within the company;
What you should have:
- At least 5-10 years work experience in the field of Product Management, Project Management, Campaign Management, Marketing, or Customer Support
- Excellent communication skills in English and Tagalog (both spoken and written)
- Expert skills in various computer programs such as MS Word, Excel, PowerPoint
- Expert skills in presenting and storytelling
- Advanced skills in Process Mapping and Project Management, Data analysis, Customer insighting, and Budget management
Exciting enough? You just might be our next Customer Experience Manager. Home Credit Philippines is waiting for YOU Click Apply Now and you will be redirected to our company's career website page.
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Home Credit celebrates all facets of diversity in driving us to business success. With us being people-centric, we found beauty in being represented by different talents. We thrive in building an inclusive community that provides equal employment opportunities to people with different backgrounds and orientations. We are cultivating a workplace that understands the value of a diverse roster of talents and is passionate allies.
Our applicants are being assessed and considered without any prejudice against race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, family status, or any other ground protected by applicable law
You are going to be part of Home Credit - an international consumer finance provider. Founded in 1997 with just over a hundred employees at the time, we have flourished into a market-leading tech-based financial services company.
When we launched in the Philippines in 2013, our goal was simple: to provide financial tools even to first-time borrowers at a speed that no one else can match. We are proud to have introduced these inclusive products to the country, and along the way, we at Home Credit Philippines have grown our customer base to close to 10 million clients, and our workforce to over 13,000 employees.
Home Credit Philippines is part of Krungsri and MUFG.
About Our Products:
Home Credit Philippines is the lifestyle partner of every Filipino, providing access to credit through fast, convenient, and affordable financing in more than 14,000 partner stores nationwide. The brand offers a wide range of products from smartphones and laptops, home appliances and furniture, bicycles and motorcycle accessories to electronics and hardware, sports equipment and many more – offered at low or 0% interest rates in easy monthly installments.
Nearing its 10th year in the Philippines, Home Credit has served close to 10 million Filipinos. Beyond installment financing and related insurance services, Home Credit also offers cash loans, a virtual spending limit named Qwarta, and a credit card for its existing qualified customers. With the My Home Credit app, Filipino customers are just a click away to get the products they want for an elevated lifestyle.
More information on HCPH is available at
You are going to be part of Home Credit - an international consumer finance provider. Founded in 1997 with just over a hundred employees at the time, we have flourished into a market-leading tech-based financial services company.
When we launched in the Philippines in 2013, our goal was simple: to provide financial tools even to first-time borrowers at a speed that no one else can match. We are proud to have introduced these inclusive products to the country, and along the way, we at Home Credit Philippines have grown our customer base to close to 10 million clients, and our workforce to over 13,000 employees.
Home Credit Philippines is part of Krungsri and MUFG.
About Our Products:
Home Credit Philippines is the lifestyle partner of every Filipino, providing access to credit through fast, convenient, and affordable financing in more than 14,000 partner stores nationwide. The brand offers a wide range of products from smartphones and laptops, home appliances and furniture, bicycles and motorcycle accessories to electronics and hardware, sports equipment and many more – offered at low or 0% interest rates in easy monthly installments.
Nearing its 10th year in the Philippines, Home Credit has served close to 10 million Filipinos. Beyond installment financing and related insurance services, Home Credit also offers cash loans, a virtual spending limit named Qwarta, and a credit card for its existing qualified customers. With the My Home Credit app, Filipino customers are just a click away to get the products they want for an elevated lifestyle.
More information on HCPH is available at
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