Customer Experience Specialist

2 weeks ago


Taguig, National Capital Region, Philippines JPCron Corp Full time

Full time

Add expected salary to your profile for insights

  • Your main target will be meeting customers' needs and expectations: you will provide support and help by managing our customer's reservations and delivering answers regarding pre- and past-travel questions.
  • Using all customer communication channels, your goal will be to bring an assertive outcome every time.
  • Another important target is to grow continuously till you reach an outstanding product knowledge level in order to support any queries customers may have.
  • Learn from an environment where you receive and give helpful feedback and valuable support from your teammates.
  • Engaging and collaborating with sales and booking processing teams when required.
  • Escalating issues/bugs to our engineer's team and collaborating to resolve them.
  • Based on what you learn, you'll advise on the ideal Customer Journey in JPCRON / Wowfare PH.

General Requirements:

  • 2+ years in BPO, CS Experience
  • Extensive knowledge in GDS (Sabre, Amadeus, Galileo, Travelport)
  • 14th & 15 month performance bonus
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Experience Specialist?

Do you have customer service experience?

How many years' experience do you have in the BPO industry?

Information & Communication Technology

Welcome to Wowfare—

Your Local Travel Guide

Wowfare stands tall as a beacon of excellence in the dynamic travel industry. With over 11 years of unwavering dedication and an intimate understanding of the ever-evolving travel landscape, we have positioned ourselves as a true leader in the field. Our unwavering commitment to personalized service, seamless experiences, and a deep connection with our clients sets us apart as a premier online travel agency.

Our Global Network

We have established strong partnerships with more than 200 airlines across the globe, creating a vast network that reaches every corner of the world. Our team of over 400 travel agents is strategically positioned in key countries such as the UK, US, Philippines, India, Moldova, and Kazakhstan. This enables us to provide accessible and professional service to clients regardless of their location.

Dedication to Elevating Travel

At Wowfare, we recognize the fluid nature of the travel industry. Embracing this reality, we have committed ourselves to continuously enhancing and improving the travel experience. Our dedicated team relentlessly pursues ways to make the travel process smoother and more efficient for our clients.

A Decade of Expertise

With more than a decade of experience, we have cultivated a deep understanding of the nuances that drive success in the travel market. Our team comprises passionate travel enthusiasts who bring a wealth of knowledge and expertise to every endeavor.

Personalized Care Beyond Compare

Our success story is a blend of personalized care and unwavering dedication. We embark on the journey with our clients the moment they conceive their travel plans and remain by their side until they return with cherished memories. At every stage, our dedicated experts provide personalized service and unwavering support, ensuring a seamless and delightful experience.

The hallmark of our service lies in the personalization and customization we offer to our clients. We take immense pride in our ability to consistently deliver the highest level of customer satisfaction. Our commitment to both our partners and clients makes Wowfare the preferred choice for travelers seeking a seamless and gratifying travel booking experience.

By choosing Wowfare, you're selecting a trusted travel partner. We are here to guide, support, and elevate your travel experiences. From the spark of inspiration to the cherished memories, Wowfare is more than just an agency; we are your companions in crafting journeys that resonate with excellence and unforgettable moments. Your voyage begins here.

Experience the world with Wowfare—where personalized service and exceptional journeys converge.

Welcome to Wowfare—

Your Local Travel Guide

Wowfare stands tall as a beacon of excellence in the dynamic travel industry. With over 11 years of unwavering dedication and an intimate understanding of the ever-evolving travel landscape, we have positioned ourselves as a true leader in the field. Our unwavering commitment to personalized service, seamless experiences, and a deep connection with our clients sets us apart as a premier online travel agency.

Our Global Network

We have established strong partnerships with more than 200 airlines across the globe, creating a vast network that reaches every corner of the world. Our team of over 400 travel agents is strategically positioned in key countries such as the UK, US, Philippines, India, Moldova, and Kazakhstan. This enables us to provide accessible and professional service to clients regardless of their location.

Dedication to Elevating Travel

At Wowfare, we recognize the fluid nature of the travel industry. Embracing this reality, we have committed ourselves to continuously enhancing and improving the travel experience. Our dedicated team relentlessly pursues ways to make the travel process smoother and more efficient for our clients.

A Decade of Expertise

With more than a decade of experience, we have cultivated a deep understanding of the nuances that drive success in the travel market. Our team comprises passionate travel enthusiasts who bring a wealth of knowledge and expertise to every endeavor.

Personalized Care Beyond Compare

Our success story is a blend of personalized care and unwavering dedication. We embark on the journey with our clients the moment they conceive their travel plans and remain by their side until they return with cherished memories. At every stage, our dedicated experts provide personalized service and unwavering support, ensuring a seamless and delightful experience.

The hallmark of our service lies in the personalization and customization we offer to our clients. We take immense pride in our ability to consistently deliver the highest level of customer satisfaction. Our commitment to both our partners and clients makes Wowfare the preferred choice for travelers seeking a seamless and gratifying travel booking experience.

By choosing Wowfare, you're selecting a trusted travel partner. We are here to guide, support, and elevate your travel experiences. From the spark of inspiration to the cherished memories, Wowfare is more than just an agency; we are your companions in crafting journeys that resonate with excellence and unforgettable moments. Your voyage begins here.

Experience the world with Wowfare—where personalized service and exceptional journeys converge.

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