Customer Success Manager

2 weeks ago


Taguig, National Capital Region, Philippines Michael Page Full time

About Our Client

Our client is a renewable company with strong national presence in industrial sector.

Job Description

  • Responsible for Customer Success locally by acting as the key interface to customers for:
    • Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdues in coordination with Finance / Accounts Receivable Manager
    • Commercial: identify opportunities to upsell existing customers and pass leads to relevant sales staff
    • Technical: provide 1st point of contact for in-bound queries from customers experiencing technical difficulties and notify customers of upcoming planned maintenance
    • HSE: ensure the highest level of HSE standards through communications and awareness sessions
  • Record, gather information and analyze customer feedback or complaints in order to provide actionable "Voice of the Customer" data to relevant internal teams
  • Interface closely with finance, operations, O&M, and sales organizations to ensure smooth internal communication and processes
  • Participate in the maintenance of customer accounts in CRM (Salesforce) and other relevant tools
  • Assist in the processes streamlining through digitalization
  • Build and manage a team of Customer Success Executives on mid to long term

The Successful Applicant

  • Degree in business, marketing or related disciplines
  • 10-year experience in managing B2B customers
  • Skilled at building positive relationships with customers, especially at the Executive level
  • Team management experience
  • Fluency in English and Tagalog
  • Excellent verbal and written communication skills
  • Proactive, problem solver, empathetic, team player

What's on Offer

  • Opportunity to work in a renewable company with strong national presence
  • Career growth and opportunities

#J-18808-Ljbffr

  • Taguig, National Capital Region, Philippines Metacom Full time

    Are you excited about providing exceptional support to customers? We're looking for a dynamic Customer Success Manager to join our team in Taguig BGC. You'll play a crucial role in ensuring our clients' success.Your Key ResponsibilitiesManage and nurture customer relationships at the enterprise level. Ensure their success and satisfaction.You lead meetings....


  • Taguig, National Capital Region, Philippines Metacom Full time

    Are you excited about providing exceptional support to customers? We're looking for a dynamic Customer Success Manager to join our team in Taguig - BGC. You'll play a crucial role in ensuring our clients' success.Your Key ResponsibilitiesManage and nurture customer relationships at the enterprise level. Ensure their success and satisfaction.You lead...


  • Taguig, National Capital Region, Philippines Nasdaq Full time

    Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...


  • Taguig, National Capital Region, Philippines KMC Solutions Inc Full time

    FUNCTIONAL OVERVIEW:The Customer Success Associate is responsible for efficiently handling tasks with professionalism and a positive attitude. The role involves managing front desk operations, office/facility, and both internal and external clients.DUTIES AND RESPONSIBILITIES:FRONT DESK MANAGEMENT:Support on the reception/front desk by:Handling calls and...


  • Taguig, National Capital Region, Philippines DOXA Talent Full time

    ROLE SUMMARYOur client is in search of a Client Success Manager who thrives on delving deep into customer data to forge not only positive customer experiences but also compelling narratives that drive the business forward.The ideal candidate is customer-centric, highly motivated, and combines a passion for technology, and analytics with exceptional people...


  • Taguig, National Capital Region, Philippines KMC Solutions Full time

    Senior Client Success Manager (Account Management) Account & Relationship Management (Sales) The Purpose-Driven Career Objectives of a Client Success Senior Manager at KMC:At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class experience. This role will cater...


  • Taguig, National Capital Region, Philippines Fintech News Full time

    Join the Pioneer Crypto Brand in the Philippines Responsibilities Facilitate successful processing of onboarding documents of business partnersEnsure each partner is compliant to local and international regulatory standards followed by Build trusted relationships with partners to align with overall company goalsDeliver and help with the team on the...

  • Client Success Expert

    2 weeks ago


    Taguig, National Capital Region, Philippines INFUSE Full time

    Are you passionate about marketing? Ready to dive into the world of demand generation? INFUSE is one of the fastest-growing lead-generation companies INFUSED with drive, innovation, and integrity, we craft demand solutions with precision to fuel our clients' pipelines, every time.We are always looking for bright, motivated people to join our team. Apply now...


  • Taguig, National Capital Region, Philippines KMC Careers Full time

    INT-B7FC896 | CLIENT SUCCESS SENIOR MANAGERAbout the job INT-B7FC896 | CLIENT SUCCESS SENIOR MANAGERFunctional Overview:At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class Client experience. The goal is to promote better partnership, confidence, growth, and...


  • Taguig, National Capital Region, Philippines IBM Full time

    IntroductionAs a Customer Success Manager (Manager) in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent.A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet...


  • Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

    Technical Client Success Senior Analyst - Nasdaq Data Link page is loaded Technical Client Success Senior Analyst - Nasdaq Data Link Apply locations Philippines - Taguig City - National Capital Region time type Full time posted on Posted Yesterday job requisition id R Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so...


  • Taguig, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next SENIOR CLIENT SUCCESS ARCHITECTA Senior Client Success Architect (Sr. CSA) at KMC is focused on maintaining exceptional relationships with Clients in order to provide best-in-class client experience. Our Sr. CSAs act as the overall liaison between the Client and all components of KMC's Talent...

  • SAP Success Factors

    2 weeks ago


    Taguig, National Capital Region, Philippines RecruiterPH Full time

    Responsibilities: Configuring and maintaining SAP SF modules. Managing employee data, including maintaining accurate employee records and managing employee life cycle processes. Managing talent management processes. Supporting workforce planning and workforce analytics processes. Providing training and support to end-users.Required Skills: Minimum 4 years of...


  • Taguig, National Capital Region, Philippines Home Credit Philippines Full time

    Product Management & Development (Marketing & Communications) Full time Add expected salary to your profile for insights Helping the country embrace the digital lifestyle is what we do – help us achieve this with your analytical mind and tech-savviness. Start your future today – join Home Credit Philippines nowWhat you will enjoy:Up to 20% variable...


  • Taguig, National Capital Region, Philippines University of San Diego Full time

    Update your details, view your application and progress.Keep informed about job opportunities at USD.Military and Veteran Academic Success Coordinator Apply now Posting #: 4928 Position Status: Full-time regular Location: San Diego Position Type: Staff, Student Affairs Position Title & Department: Position Title & Department: Military and Veteran Academic...


  • Taguig, National Capital Region, Philippines Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Taguig, National Capital Region (NCR), PhilippinesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...


  • Taguig, National Capital Region, Philippines Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Taguig, National Capital Region (NCR), PhilippinesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...


  • Taguig, National Capital Region, Philippines Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Taguig, National Capital Region (NCR), PhilippinesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...


  • Taguig, National Capital Region, Philippines Colgate-Palmolive Company Full time

    No Relocation Assistance Offered# Taguig, National Capital Region (NCR), PhilippinesWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...

  • Sales Manager

    2 weeks ago


    Taguig, National Capital Region, Philippines TELTRENDS SERVICES INC. Full time

    1. Responsible for achieving business and sales objectives.2. Develop relationships with sales channels and engage resources in support of customers.3. Identify and develop new opportunities.4. Handle account management matters and be the point of contact for customers.5. Build strategic account relationships and develop new client relationships to achieve...