Workforce Global Director

2 weeks ago

Manila, National Capital Region, Philippines Private Advertiser Full time

Job Description

We're looking for a Workforce Global Director to join our Customer Service team.You will be responsible for the strategic planning and execution of customer services operations, focused on management and leadership of processes for the continuous improvement of the customer experience and employee performance.

Learn more about the opening below

Key Responsibilities:

  • Setting service delivery targets and attaining standards. This includes approval of volumes forecasts, hiring approvals, employee engagement, training requirements and quality service
  • Building the strategies that aligns with the broader goals of the organization and incorporate/leverage the support and input from various centers of expertise including training, workforce management, product marketing, IT and distribution
  • Developing and maintaining business relationships with key business leaders, advisors, relationship teams, marketing assistants and centers of expertise to create and deliver an exceptional service experience for customers
  • Obtaining and maintaining own knowledge of unique industry and regulatory requirements
  • Decision making authority for hiring, terminations, staffing requirements, expense management, location strategies, recognition and employee engagement to achieve service levels and meet organizational goals

Qualifications:

  • Degree in any related discipline
  • Must have eight (8) years of relevant industry/supervisor experience
  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
  • Extensive knowledge of Business Specific Industry/Products/Services/Processes
  • Experience in AWS and/or AWD
  • Anaplan is an advantage
  • Demonstrated leadership and managerial excellence including hiring, performance management and employee development
  • Excellent communication (both orally and written) and presentation skills
  • Strong interpersonal skills with the ability to influence across multiple levels and effectively interface with sensitive client situations
  • Ability to make complex decisions independently when outcome of a faulty decision could be very public

Be part of an award-winning organization with global impact. Apply to be part of our dynamic team today and contribute to a legacy of excellence that resonates worldwide.

About the Company

Join an award-winning organization and employer renowned for making a significant global impact. At our company, we take pride in fostering a culture of excellence and innovation. As a distinguished employer, we are consistently recognized and have received accolades for creating a workplace where talents thrive and ideas flourish.

Be a key player in an organization that has consistently set industry standards and continues to shape the world. Elevate your career with us today


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