Training Manager

4 days ago

Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain a climate of customer-oriented service excellence by motivating and empowering team members and exceeding customer relationships.

Essential Functions and Responsibilities:

Ensure all trainers are proficient in their job skills by providing ongoing evaluation and detailing follow-up training, feedback, and coaching. Critical to this responsibility is making sure that trainers are up-to-date on all subject matter for the specific project they support and are involved in activities that develops relationships with Operation Staff.Collaborate with Quality Supervisor and QM to gather feedback on training effectiveness, update staffing and workforce forecasting, detail center priorities and plans, and gain direction on priorities and work projects.Partner with Project Coaches and Leads to assess performance issues, ensure training replicates work environment, and collaborate with center staff to resolve issues. Work with Operations to create and implement continuous improvement activities. Works with Workforce Administration, Operations Management, and Recruiting Team to plan and execute training ramps and meet customer needs. Partner with Operations and Support departments to schedule activities.Requirements:Amenable to work onsite in Quezon CityAmenable to work on night schedules.Bachelor's Degree education preferred. Three to five years' experience in leading the training delivery function in the call center industry is preferred. Three to five years' experience supporting a Telco campaign under Sales LOBExperience in leading multiple projects and directly supervising staff to implement projects in timely manner is required. Proficiency in communication, planning, leadership, coordinating, and coaching is required. Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required. Experience in conflict resolution/negotiation, team and consensus building is required.Proficiency in MS Office, flowcharting, and project management software is required.The ability to look for and implement solutions that improve performance is required.

  • Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Robinsons Supermarket Full time

    Training & Development (Human Resources & Recruitment) The Training Manager is responsible for identifying and assessing training needs within the Food Segment of Robinsons Retail Holdings Inc., developing training plans, and implementing various employee development interventions to enhance employee performance to reach business goals.Job...

  • Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Jobs N Ta Hr Services Full time

    Posted: 5 days ago Openings: 4 Applicants: 84 Undertake training on products, process, general aspects and behavioral aspects for, CSEs, BMs and AMs .Schedule and manage trainings of Part time internal trainers.Monitor and manage Training management Module Skills highlighted with '' are preferred keyskills does not promise a job or an interview in...

  • Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    Primary PurposeThe Training Manager will play a crucial role in overseeing training initiatives for our Shared Services. Collaborating closely with the Global Learning and Development Lead and Business Process Outsourcing (BPO) leaders, you will ensure that onboarding, upskill & leadership training programs are effectively implemented across the Shared...

  • Training Manager

    3 weeks ago

    Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    Primary PurposeThe Training Manager will play a crucial role in overseeing training initiatives for our Shared Services. Collaborating closely with the Global Learning and Development Lead and Business Process Outsourcing (BPO) leaders, you will ensure that onboarding, upskill & leadership training programs are effectively implemented across the Shared...

  • Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Afni, Inc. Full time

    Training Manager (Commonwealth/SM Fairview) Training & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will...

  • Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Training Resources Group, Inc. Full time

    Grow your career with Australia's largest training resources provider Work from the comfort of your own homeBe part of a dynamic & successful teamGreat career progression in a rapidly expanding companyNo weekend work About UsTRG's software arm eSkilled, is a rapidly growing SaaS provider offering subscription Learning Management System, Student Management...

  • Account Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Training Resources Group, Inc. Full time

    Grow your career with Australia's largest training resources provider Work from the comfort of your own homeBe part of a dynamic & successful teamGreat career progression in a rapidly expanding companyNo weekend work About UsTRG's software arm eSkilled, is a rapidly growing SaaS provider offering subscription Learning Management System, Student Management...

  • Regional Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Switch On Success Full time

    Job Description Regional Manager Training KEY RESPONSIBILITIES: Business SupportOwnership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc. Administrative:Planning, scheduling, and executing all regular training programs for agents and employeesProactive planning...

  • Training and Quality Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Jobsoid Inc. Full time

    Who are Webjet?Webjet OTA, we believe in the power of being customer obsessed. It means going above and beyond to understand and anticipate the needs of our valued customers. We strive to create effortless experiences that leave a lasting impression.From the moment you reach out to us, we provide you with exceptional service that is personalized and tailored...

  • Assistant Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Fruitas Holdings Full time

    Training & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Position Overview:The Assistant Training Manager will assist in developing, coordinating, and delivering training programs for employees. This role involves supporting the Training Manager in ensuring that all training activities are effective...

  • Senior Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WNS Full time

    Full time Add expected salary to your profile for insights Work with the Vertical leads and stakeholders in providing inputs on development areas for training projects initiated.Provide real time support to team members on overall training governance.In depth understanding of training metrics and impact to business metric In depth understanding of TNI/ TNA...

  • External Audit Training Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WeSource Management Consultancy Firm Full time

    We are looking for External Audit Training Manager client in Ortigas Salary: up to 125k Set up: Hybrid The Technical Training Manager will be required to understand the suite of services offered by our Delivery Teams (Assurance and Non-General Assurance, Specialized Services and Alternative Delivery Model (ADM) Team). Aside from being the main point of...

  • Sales Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Training and Marketing Professionals Inc. Full time

    URGENT HIRINGCAN START ASAPTraining and Marketing Professionals, Inc. (TMPI) is looking for SALES MANAGER - MANILA Multinational company With allowances (NCR salary rate, meal, load/internet and transportation) With strong career development programsSKILLS AND QUALIFICATIONS: Candidate must possess a Bachelor's Degree in (Engineering, Radiologic Technology,...

  • supervisor, training

    2 weeks ago

    Manila, National Capital Region, Philippines Qualfon Corporation Full time

    Select how often (in days) to receive an alert: Create Alert 1. Development of training evaluation tools and/or documentsReviews, develops/modifies, and implements standard training materials including presentations, handouts, manuals, monitoring/evaluation tool and other resource materialsAssists the training manager in establishing training KPIMonitors...

  • Sales Training Supervisor/Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Bioessence Group of Companies Full time

    Training & Development (Human Resources & Recruitment) Employee discounts and gift certificatesAnnual performance-based salary increaseHMOAbove standard leave credits (including birthday leave)Employee engagement events and activitiesResponsibilitiesConduct training sessions covering specified areas for all Branch Manager and Frontline positions such as but...

  • Chief Executive Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Norwegian Training Center Full time

    ManilaEstablished in 1990 by the Norwegian Shipowners' Association (Norges Rederiforbund), NTC-M has earned recognition as a leading maritime training center, playing a vital role in the global maritime industry. Offering a diverse array of courses and programs tailored to enhance the skills, knowledge, and competency of seafarers across various ranks and...

  • Training and Organizational Development Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global-Estate Resorts, Inc. Full time

    Training and Organizational Development Manager Training & Development (Human Resources & Recruitment) Full time Add expected salary to your profile for insights Candidate must possess at least a Bachelor's Degree in Human Resources Management, Psychology, Behavioral Science, Education, Mass Communications or equivalentWith quality experience in training...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Santaisabel Full time

    Candidate must possess at least a Bachelor's/College Degree on Education/Teaching/Training, Psychology.Fresh Grad / Entry Level specializing in Education / Academe or equivalent.ResponsibilitiesWhat are we looking for? In this role, your goal will be to support our training and development manager. Job DescriptionAssist training manager in developing...

  • Training Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Magsaysay Lines Full time

    Magsaysay Training Center (MTC) Opportunity Expired Responsible for assisting the Training Manager in the implementation, monitoring and supervision of training. Opportunity details Opportunity Type Graduate Job Applications Open 19 Mar 2019 Applications Close 24 May 2019 About Magsaysay Training Center : MTC was established in 1970 and is a...

  • Training Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines CEF Solutions Inc Full time

    CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding...