Process Trainer

2 weeks ago


Cebu City, Central Visayas, Philippines Recruiter PH Full time
Roles And ResponsibilitiesThe trainer plays a pivotal role from start to end of the Domain training that includes the following:

  • Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
  • Deliver Generic Domain Specific Modules along with upskilling resources on process.
  • Structure Onboarding Training requirements, Pre Process, customer visits, etc.
  • Ensure that all new employees go through the defined new learning path for their respective roles in the account
  • Deliver pre-process and process training for new employees
  • Support new hires during OJT and GO-live
  • Provide refresher and remedial training for existing employees
  • Ensure all regulatory requirements are complied with from time to time
  • Maintain trainee data and information
  • Generate training from time to time
  • Support any administrative tasks like trainee roster and scheduling etc.
  • Create/Customize training content for delivery
  • Provide feedback and coaching to analysts on the floor
  • Take ownership for improvement in performance
  • Analyze training needs for employees working for the account.
  • Responsible for account-level Training metrics
  • Responsible for adhering to training standardization guidelines defined by the BU Training Function
  • Responsible work with ops to bridge gaps during training.
Certifications and AssessmentsStandard Trainer Assessment & Domain CertificationB- Domain Process Training CertificationQUALIFICATIONS:

  • College Graduate/Bachelor's degree in any field
  • At least 2-3 years of end-to-end training experience handling social media content moderation account
  • Must have strong training delivery experience in a BPO setting

Availability:
ASAP joiner is an advantage

Work Set up:
On-site

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