Service Delivery Ops Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Neksjob Philippines Full time
Company Information Neksjob Philippines

  • ABOUT US
Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad.

We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate.

We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.


WHAT WE DO
Recruitment Process Outsourcing

We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now

Staffing


We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project.

Web Design & Software Development

Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.

Job Description Job Description
Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
Coaches team members on proper handling of transactions
Execute existing DR/BCP plans of the team
Execute/deliver output based on the project plan during migrations
Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports
Takes ownership in resolving and managing end-customer issues and negotiations
Manages internal updates/communication within the unit
Enforces compliance to company policies and effect disciplinary measures on violations
Initiate and implement process improvements
Leads projects/tasks that may be assigned from time to time

Job Qualifications Job Qualifications

Minimum of 5 years professional experience or 3 years Supervisory position
Has working knowledge on MS products or similar tools / systemsHas working knowledge on
Above-average communication and meeting facilitation skills
Good leadership skills and ability to motivate front-line employees
Flexibility with rotational schedule
Ability to work effectively across language & cultural barriers with US based customer
Experience managing in a multi-client environment
Strong work ethics, integrity, and unquestionable character
Has business acumen and can see things in a bigger picture
Can multi-task effectively and knows how to prioritize
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