Training Manager

2 weeks ago

Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

LOCATION:
CEBU,

PHILIPPINES

JOB TITLE:

TRAINING MANAGER

Roles & Responsibilities:

  • Manage Process and Non Domain training delivery .
  • Help to improve Operations performance on quality and production targets by ensuring training effectiveness and addressing skill gaps.
  • Manage Training Throughput.
  • Participate and contribute in client calls (ABR's, MBR's & QBR's), management meetings and department meetings.
  • Conduct performance appraisals & reviews for Trainers and Training Leads.
  • Identify training needs and arrange for training, re-training and cross training, as required.
  • Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA) related to Training.
  • Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures.
  • Facilitate to meet contractual obligations and client expectations.
  • Assess & forecast training requirements based on client communication and incoming volume.
  • Ensure effective KA / KT during transitions of processes.
  • Coordinate with the HR/TA functions to recruit per expected volume and required skill sets.
  • Draw a plan of action in coordination with Managers, Leads and the Quality team based on feedback from Ops and Client.
  • Drive central initiatives of Training function.
  • Ensure complete KT of Standard Operating Procedures (SOP) and other documentation for new workstreams.
  • Administrative work management, Classroom Observations (COF), etc.
  • Manage stakeholders and spearhead projects/initiatives with the help of the team.
  • Regularly review the performance on the program with the client and ensure that gaps are closed quickly.
  • Ensure periodic reporting and dashboards on the performance and the growth plans.
  • Participates in weekly and monthly business reviews with the client stakeholders & Operations team to ensure training plans are on track and in sync with process requirements.
  • Develop and drive Knowledge Management and Control mechanisms around training & should possess good knowledge of Learning Management System (LMS).
  • Develop team excellence.
  • Ensure certification & recertification of Domain Trainers and SMEs is on track.
  • Collaborate effectively with Operations and all stakeholders to drive business goals.
  • Should be highly effective in client management.
  • Plan and execute Leadership and Behavioral developmental programs in collaboration with the Training and L&D team.
  • Ensure process compliance with applicable Quality Standards and Client specific processes.

Desirable Skills:

  • Good working knowledge of computer i.e., MS-Office, Excel and PPT.
  • Should have a excellent understanding of Knowledge Management and Quality processes
  • Should have excellent analytical skills, Training Need Identification (TNI), Change control and ability to work independently.
  • Good understanding of airline & travel industry is a must .
  • Detail oriented with ability to organize tasks well.
  • Excellent verbal & written communication & presentation skills.
  • Good Interpersonal & people management skills with good problem solving approach.
  • Good client relationship management skills and experience will be preferred.
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