Training Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Booth & Partners Full time
About the Client:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to
provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.

Our smart tailored
outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Primary Responsibilities:
  • Will formulate and conceptualize training modules based on the needs of the employees and the management
  • Will be responsible for managing the activities involved in the design, preparation, delivery, and need assessment of training and development programs for company managers and employees
  • Will help determine company needs for leadership development, succession planning, career management, interpersonal skills, and communication training
  • Will conduct New Employee Onboarding and Orientation for new hires as well as product training before endorsing them to operations
  • Will partner with and join other HR professionals to assess and implement organizational development programs, processes, and training initiatives to support organizational strategies
  • Will conduct research on the latest trends in training provided
  • Will evaluate employees' improvement based on the training provided
  • Will develop methods for evaluation of program effectiveness
  • Will prepare program reports
  • Will perform other duties and/or special projects as necessary
  • Identify training needs and organize training interventions to meet quality standards
Secondary Responsibilities:
  • Evaluate employees through call listening, side-by-side, live monitoring
  • Will monitor trainee performance from training up to nesting, before endorsing them to operations
Requirements
  • 1-2 years or more experience as a Trainer in a BPO is a must
  • Experience with ramping programs (have handled back to back Product Training classes) preferred
  • Must be able to work on a shifting schedule (Mostly 8 PM - 5 AM Manila when there are Product Training classes but will be working in the morning when there aren't)
  • Must be amenable to reporting to our Cebu office daily
Benefits
WHAT WE OFFER:

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

#J-18808-Ljbffr
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