Officer Training Process

2 weeks ago

Iloilo City, Western Visayas, Philippines View Moreicons Full time

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Operation SupportDUTIES & RESPONSIBILITIES:

? Shall deliver continuous training and development programs for the agents
? Develop and deliver training and certification programs to enhance knowledge and skills
? Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to
? Responsible for maintenance and inventory of all training material they are assigned to
? Develops and implements report methodology to determine status and to verify their certification into the operations
? Accountable for the quality of all agents brought to the floor sign off methodology
? Adheres to schedule of training programs
? Attends training meetings
? Expands training knowledge through seminars and keeping abreast of current training issues
? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process
? Works with operations to design and implement refresher training for current certified agents

General Safety and Security
? Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS)
? Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions
? Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) as appropriate

COMPETENCY REQUIREMENTS:

With Moderate Competency Level in ff.:
1. Process Improvement
2. Performance Management
3. Discipline Management

With Expert Competency Level in ff.:
1. Communication Skills (Spoken)
2. Communication Skills (Written)
3. Customer Service Orientation
4. Computer Literacy
5. Sense of Urgency
6. Passion for Excellence
7. Working in Teams / Interpersonal Skills
8. Work Organization
9. People Management / Team Orientation
10. Drive for Results / Execution
11. Thriving in Change
12. Expertise / Analytical Skills
13. Reasoning Skills
14. Product Knowledge
15. Problem Solving
16. Classroom Management
17. Presentation Skills
18. Training Needs Analysis
19. Training Design and Development
20. Coaching
OTHER REQUIREMENTS:

Reports to:
Training Manager or Senior Line Trainer

Education and/or Experience:
Completed a 3 or 4-year university degree, alternatively completed a 2-year university or a technical degree with 3 years of Inbound Customer Service Call Experience

Minimum of 3 years? experience in a similar capacity in the call center industry

Certificates, Licenses, Registrations:
Prior to starting product training for a Provider Call Program, must pass English fluency tests ensuring their ability to meet the required attributes. Tests are designed by the company.

Product or Line Trainers shall be certified by RP. Personnel must receive training necessary to receive certification at the levels specified in the SOW (Trainer Level of Certification).

Work environment:
The work environment is professional office workplace. Business casual attire.

Physical demands:
Requires evening or graveyard work
May require overtime, weekend, or holiday work depending on business needs.

Work demands:
? Reports to office but may require work at home set-up
o The work environment consists of designated work area at home
o Home internet service provider with minimum of 10-15 mbps upload/download speed
o Smart mobile phone compatible with UEM Client usage
? Able to establish, implement and continuously improve the quality information security policies assigned to him/her
? Able to establish structure and procedures to protect classified information
? Able to report information security related incidents without any delay to the right authority. Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality
? Actively participates during training, orientation and awareness programs pertaining to QISMS

Job title:

Officer Training Process

Job Description:

DUTIES & RESPONSIBILITIES:

? Shall deliver continuous training and development programs for the agents

? Develop and deliver training and certification programs to enhance knowledge and skills

? Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to

? Responsible for maintenance and inventory of all training material they are assigned to

? Develops and implements report methodology to determine status and to verify their certification into the operations

? Accountable for the quality of all agents brought to the floor sign off methodology

? Adheres to schedule of training programs

? Attends training meetings

? Expands training knowledge through seminars and keeping abreast of current training issues

? Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process

? Works with operations to design and implement refresher training for current certified agents

General Safety and Security

  • Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS)
  • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions
  • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) as appropriate

COMPETENCY REQUIREMENTS:

With Moderate Competency Level in ff.:

1. Process Improvement

2. Performance Management

3. Discipline Management

With Expert Competency Level in ff.:

1. Communication Skills (Spoken)

2. Communication Skills (Written)

3. Customer Service Orientation

4. Computer Literacy

5. Sense of Urgency

6. Passion for Excellence

7. Working in Teams / Interpersonal Skills

8. Work Organization

9. People Management / Team Orientation

10. Drive for Results / Execution

11. Thriving in Change

12. Expertise / Analytical Skills

13. Reasoning Skills

14. Product Knowledge

15. Problem Solving

16. Classroom Management

17. Presentation Skills

18. Training Needs Analysis

19. Training Design and Development

20. Coaching

OTHER REQUIREMENTS:

Reports to:

Training Manager or Senior Line Trainer

Education and/or Experience:

Completed a 3 or 4-year university degree, alternatively completed a 2-year university or a technical degree with 3+ years of Inbound Customer Service Call Experience

Minimum of 3 years? experience in a similar capacity in the call center industry

Certificates, Licenses, Registrations:

Prior to starting product training for a Provider Call Program, must pass English fluency tests ensuring their ability to meet the required attributes. Tests are designed by the company.

Product or Line Trainers shall be certified by RP. Personnel must receive training necessary to receive certification at the levels specified in the SOW (Trainer Level of Certification).

Work environment:

The work environment is professional office workplace. Business casual attire.

Physical demands:

Requires evening or graveyard work

May require overtime, weekend, or holiday work depending on business needs.

Work demands:

  • Reports to office but may require work at home set-up
  • The work environment consists of designated work area at home
  • Home internet service provider with minimum of 10-15 mbps upload/download speed
  • Smart mobile phone compatible with UEM Client usage
  • Able to establish, implement and continuously improve the quality information security policies assigned to him/her
  • Able to establish structure and procedures to protect classified information
  • Able to report information security related incidents without any delay to the right authority. Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality
  • Actively participates during training, orientation and awareness programs pertaining to QISMS

Location:

Iloilo, Ayala Technohub BuildingPhilippines #J-18808-Ljbffr

  • Regional Training Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines PRL SpeedUp Inc. Full time

    The Salary for this position is going to be discussed in the interviewKey Responsibilities:1. Facilitates the activities of the QA/Training department in delivering programs and initiatives that are responsive to individual, operational and customer needs2. Evaluate employee performance to gauge where skills are lacking3. Create training programs to adress...

  • Regional Training Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines PRL SpeedUp Inc. Full time

    The Salary for this position is going to be discussed in the interviewKey Responsibilities:Facilitates the activities of the QA/Training department in delivering programs and initiatives that are responsive to individual, operational and customer needsEvaluate employee performance to gauge where skills are lackingCreate training programs to adress skill gaps...

  • Training Associate

    6 days ago

    Iloilo City, Western Visayas, Philippines Chooks to Go Inc. Full time

    Qualifications:Candidate must possess at least a Bachelor's/College Degree in Food & Beverage Services Management, Human Resource Management, Business Studies / Administration / Management, Food Technology / Nutrition / Dietetics or equivalent.Preferably with 1-2 years work experience in a Food Industry; As a crew team leader in a fast food chain, Management...

  • HR Business Partner for Training

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you Be the next HR Business Partner for Training.The HR Business Partner for Training is responsible for designing, implementing, and overseeing training programs for employees across various operational departments. This role requires a dynamic individual with a strong background in training and...

  • Administrative Officer II

    2 weeks ago

    Iloilo City, Western Visayas, Philippines UP Visayas Full time

    Administrative Officer II (Administrative Officer I) - SPSO Administrative Officer II (Administrative Officer I) - SPSOPosition Title:Administrative Officer II (Administrative Officer I)Monthly Salary:27,000.00Education:Bachelor's degree relevant to the jobTraining:None requiredExperience:None requiredEligibility:Career Service (Professional) / Second Level...

  • Accounts Officer

    3 days ago

    Iloilo City, Western Visayas, Philippines Pioneer Your Insurance Full time

    On Overview of your RoleTo support the branch head in soliciting new business and in the recruitment, development and management of agents.Duties and Responsibilities:Accounts Servicing and Business Solicitation. Maintain and strengthens relationship with existing accounts/new intermediaries and develops new business from prospective clients.Market Research....

  • Accounting Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines DD Foods Incorporated Full time

    Job description· Bachelor's Degree in Accountancy, Business or Commerce, or any related course· With certification such as Certified Public Accountant, Certified Accounting Technician, or Certified Bookkeeper· With at least 1-2 years of experience in accounting-related work· Has experience in a food manufacturing company and fast-food chain operations·...

  • Accounting Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines DD Foods Incorporated Full time

    Job description Bachelor's Degree in Accountancy, Business or Commerce, or any related course With certification such as Certified Public Accountant, Certified Accounting Technician, or Certified Bookkeeper With at least 1-2 years of experience in accounting-related work Has experience in a food manufacturing company and fast-food chain operations Familiar...

  • Safety Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines SEAN ANDREW ENGINEERING SERVICES Full time

    * Training employees on safety procedures* Enforce laws & regulations* Safety training* Supervise & inspect job sites* Regularly check equipment

  • Chief Financial Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines International Container Terminal Services, Inc. Full time

    Role Description: The Chief Financial Officer is responsible for ensuring that activities at the terminal are aligned with the overall strategy of ICTSI and that these yield the best possible terminal financial returns. This individual also oversees development of local policies, procedures and strategic objectives for the Finance function.The CFO is a key...

  • Chief Finance Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines A7 Recruitment Corporation Full time

    Role Description: The Chief Financial Officer is responsible for ensuring that activities at the terminal are aligned with the overall strategy of ICTSI and that these yield the best possible terminal financial returns. This individual also oversees development of local policies, procedures and strategic objectives for the Finance function.The CFO is a key...

  • Quality Assurance Officer

    2 weeks ago

    Iloilo City, Western Visayas, Philippines E &S Food Products,Inc. Full time

    QUALIFICATIONMust be a graduate of BSBiology major in Microbiology, BSFood Technology or any food related courseWith atleast one (1)year experienceKnowledgeable in HACCP, cGHP, SSOP and food laboratory operationCan do work with less supervisionPurpose of this position: Monitor compliance of raw materials, process and product on quality, food safety, customer...

  • aml project management

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Bank of the Philippine Islands Full time

    DUTIES & RESPONSIBILITIESAssists the AML Systems and Projects Department Head in the management & implementation of AML-related automation projectsProvides training and assistance to AML unit personnel and bank units using the AML system and its selected output reports or filesPrepares or reviews periodic reports for management, internal audit and...

  • Treasury Assistant-Banking Relations/Control

    2 weeks ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we shareLifeBank Microfinance Foundation, Inc. is dedicated to micro-financing initiatives for sustainable development in rural and urban areas in the Philippines, striving to combat poverty through integrated social services.LBF focuses on two main programs: The Ikabuhi Microfinance Program...

  • Staff Nurse

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Centro Full time

    QUALIFICATIONS:*Registered Nurse, Male/Female.*No experience required.*New passers of nursing licensure are welcome to apply and work under Elderly care Sector.*Willing to undergo training face to face at SLC Office Address: Door 204, II Rufino Building, E. Lopez Street, Jaro, Iloilo City every weekends only from 9am to 4pm.BENEFITS: *Free Language Training...

  • Treasury Assistant-Banking Relations/Control

    2 weeks ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we shareLifeBank Microfinance Foundation, Inc. is a non-stock and non-profit organization dedicated to micro-financing initiatives that promote holistic and sustainable development in rural and urban areas through comprehensive social services. Serving as a significant driver in breaking the...

  • HRBP (Managerial Level)

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you Be the next HRBP (Managerial Level).As a HRBP (Managerial Level), you will lead the development and implementation of employee-related programs and processes that support organizational success and drive the desired culture. The role will provide high-quality support in different facets of...

  • Digital Sales and Marketing Assistant

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Buildura Construction Supply and Services Full time

    Single Excellent in English and Tagalog Excellent selling, negotiation, and communication skillsExcellent knowledge of MS Office At least 1 year of experience with editing software such as Adobe Photoshop. Knows how to manage social media, draft emails, and captions. With Video Editing Skills, Quality voice is a plus.Ability to keep up with current sales...

  • Shift Manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines View Moreicons Full time

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines MetacomBpo Full time

    Iloilo CityLogisticsShiftingOffice WorkFresherHigh School Graduate (Old curriculum) / ALS GraduateMinimum Requirements: Candidates must have finished at High School / Senior High School Candidate must be 18 years old and above He/she must be willing to work at our Iloilo Site With flexible working schedule Willing to work in a fast paced yet fun-loving and...