Country General Manager

2 weeks ago


Makati City, National Capital Region, Philippines WIZ Full time

Email

WIZ.AI's suite of generative AI-powered omnichannel customer engagement solutions is trusted by 260+ global clients to enhance customer experience, improve customer outreach, foster human-AI collaboration, increase business results, and attain higher cost savings. WIZ.AI's solutions automate ten million interactions every hour, helping businesses connect with their customers at theright timewith the right message through the right channel. Through its distinct product suite, WIZ.AI offers global reach while facilitating local expertise to its clients.

Job Overview

We are looking for a professional Country Manager to oversee and lead our operations in the Philippines. This role is critical for managing our business growth, supervising the profitability (P&L), and leading the sales and operations teams. The successful candidate will play a key role in influencing our regional success, managing core functions including pre-sales, project management, solution design, customer success, and the technical team of Voicebot designers and engineers.

Key Responsibilities

  • Strategic Leadership: Formulate and implement business strategies to enhance revenue growth and improve profitability in the Philippines market.
  • P&L Management: Monitor and manage financial performance, budgeting, and operational efficiency to meet financial targets.
  • Team Leadership: Supervise, develop, and enhance the performance and skills of the sales and operations teams.
  • Operations Oversight: Manage daily business operations encompassing pre-sales, project management, solution design, and customer success.
  • Stakeholder Management: Maintain effective communication and manage relationships with key stakeholders, including clients, partners, and internal teams.
  • Market Expansion: Explore and exploit market opportunities to increase the company's presence and market share in the Philippines.
  • Reporting: Regularly report to the Managing Director for Sales regarding business performance, market trends, and the competitive environment.

Qualifications

  • Demonstrable experience in a Country Manager role, or in a senior leadership capacity within a technology, SI or SaaS organization.
  • Proven ability to manage P&L and drive business growth within a tech startup or enterprise setting.
  • Strong leadership and team management capabilities, with a history of leading diverse teams effectively.
  • Excellent communication and interpersonal skills, skilled in setting clear objectives and managing stakeholder expectations.
  • Proficient in managing complex operations within the technology sector, especially in Conversational AI or similar areas.

Personal Attributes

  • Strategic thinker with a clear vision for business growth.
  • Upholds high levels of integrity and professionalism.
  • Adaptable to the dynamic and evolving tech industry.
  • Capable of thriving in high-pressure and fast-paced environments.
Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development, Management, Sales
National Capital Region, Philippines 1 linggo nakalipas

National Capital Region, Philippines 1 daraw nakalipas

SPX Express - Area Manager (General Santos)General Manager - Cruise Account - Maritime Industry - MakatiGeneral Manager/Makati/5yrs Experience in BPO as OPS ManagerGeneral Manager/5yrs Exp in BPO as Ops Manager/MakatiAssistant Vice President, Healthcare Operations
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