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Device Management Administrator
2 weeks ago
Device Management Admin is part of the Device Management team under Merchant Services – Operations Department. This role focuses on handling terminal management systems and latest releases for the Attended, Unattended and Online payment solutions.
DUTIES AND RESPONSIBILITIES:
- End-to-end review and testing of application releases for all payment solutions under User Acceptance Testing and Production environments
- Responsible for providing full technical and operational checking, analysis and assessment of all included updates per release.
- Provides strategic gap analysis for every release's required outcome vs. actual outcome, and recommends actions to bridge or close the gap with consideration to all stakeholders
- Monitors full production roll-out of new releases including execution of updates through terminal management system and assists the team with any issues encountered during on-site updates
- Conducts on-site testing for latest application releases, projects and activities that requires gathering and analyzing of data
- Key person for ensuring that the team is fully informed about the latest releases including process and UI/UX changes
- Manages terminal management system of all device brands and models
- Prepares weekly and monthly reports including all records and changes of the application releases
- Contributes to creating policies and procedures related to this role
- Supports device preparation specialist with big scale tasks and/or projects
- Others may be assigned
JOB QUALIFICATION
- College graduate preferably of Information Technology or any related field
- Minimum of 2-3 years relevant experience in handling different POS devices
- Proficient in English both written and verbal communication
SKILLS
- Working knowledge of payment solutions offered locally in the Philippines
- Knowledge and experience on different local POS terminals and systems (preferred)
- Proactive critical thinking and problem solving skills
- Excellent time management skills, organizational skills and strong attention to details
- Good communication and presentation skills
- Collaboration skills with the ability to work in various group situations while maintaining effective communication and productivity
- Proven ability to manage multiple tasks with high quality output
- Willing to work on weekend, holidays, and shifting schedules as needed
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