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Assistant Manager-Order Management
2 weeks ago
Pharmaceuticals & Medical Devices (Healthcare & Medical)
We are seeking a highly organized and detail-oriented Order Processor Supervisor to join our team at a leading distributor of pharmaceutical products and medical devices. In this role, you will be responsible for supervising the order processing operations, ensuring accurate and timely processing of orders to meet customer demands.
As the Order Processor Supervisor, you will lead a team of order processors, providing guidance, training, and support to ensure efficient and effective order processing. Your primary focus will be on maintaining accuracy in order verification, coordinating with inventory management for stock availability, addressing customer inquiries, and continuously improving order processing procedures.
Responsibilities:
- Supervise a team of order processors, providing leadership, guidance, and training.
- Verify the accuracy and completeness of incoming orders, ensuring all necessary information is correct.
- Collaborate with the inventory management team to maintain accurate stock levels and coordinate product replenishment.
- Address customer inquiries and resolve order-related issues to ensure excellent customer service.
- Continuously assess and improve order processing procedures, systems, and workflows.
- Ensure compliance with regulatory requirements and maintain accurate order processing documentation.
- Monitor key performance indicators (KPIs) related to order processing and take corrective actions as needed.
- Collaborate with other departments to streamline processes and ensure smooth order fulfillment.
- Prepare regular reports on order processing metrics for management review and decision-making.
- Identify training needs and coordinate training programs for order processing staff.
- Stay updated with industry trends, regulations, and best practices in order processing and distribution.
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We bring world class products to Asia.
Integrated Market Services Philippines Inc and DCH Auriga is an an Asia-based integrated market management provider specialising in healthcare.
Offering comprehensive commercial and logistics solutions,
Integrated Market Services Philippines Inc and DCH Auriga partners with the world's leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for more than 500 brands into hospitals, pharmacies and specialty stores across Asia.
Integrated Market Services Philippines Inc and DCH Auriga is a subsidiary of Dah Chong Hong Holdings Limited with operations in Hong Kong, Macau, China, Singapore, Malaysia, Brunei, Thailand, Indonesia, Vietnam and the Philippines. For more details,
please visit
We bring world class products to Asia.
Integrated Market Services Philippines Inc and DCH Auriga is an an Asia-based integrated market management provider specialising in healthcare.
Offering comprehensive commercial and logistics solutions,
Integrated Market Services Philippines Inc and DCH Auriga partners with the world's leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for more than 500 brands into hospitals, pharmacies and specialty stores across Asia.
Integrated Market Services Philippines Inc and DCH Auriga is a subsidiary of Dah Chong Hong Holdings Limited with operations in Hong Kong, Macau, China, Singapore, Malaysia, Brunei, Thailand, Indonesia, Vietnam and the Philippines. For more details,
please visit
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Perks and benefits
Medical
Miscellaneous allowance
3 months probationary period, Life Insurance, Reti
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