Communications Lead, Training and Development

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time
Communications Lead, Training and Development

Amazon is seeking for an Communications Lead to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making using cutting edge technology. Your expertise, strong decision making, and focus on our core operational inputs will make you a critical partner to operations leaders as you help them prioritize initiatives, identify gaps in process and performance, and remove barriers to execution. You should be excited about working with Leadership and Operations teams.

Key responsibilities include but not limited to:
- Conducts communications audits and coaching.
- Delivers communication training program advocating positive response rate from internal and external customer
- Innovates and execute learning solutions to address communication gaps to better customer experience
- Site Champion for driving customer obsession.
- Spearheads projects related to issue resolution by communication.
- Delivers Site Essential Training for the analyst up to the manager level.
- Supports New Hire certification program for all processes.
- Designs, implements and maintains learning materials for Communication
- Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
- Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, and exceed S-team goals.
- Tracks learning session's feedback for relevance and impact. Recommends change to existing modules and develops new courses.
- Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
- Supports Transition to Production by observing, measuring and monitoring the analyst as needed
- Creates training intervention on communications skills.
- Proactively contributes and participates on engagement activities, team building and other tasks to support business needs
- Cultivates a culture of excellence amongst peers and serves as an ambassador of Amazon's towards culture.
- Promotes work-life harmony in the organization
- Support the Training Manager and works closely with the Process Owners and stakeholders

Working Conditions:
- Normal Office Environment.
- Report on a Hybrid Arrangement: 3 days working onsite and 2 days WFH set-up.
- Schedule flexibility is a must. This role will primarily be on mid shift, but may be requested to work on shifting schedules including night shift.
- Work during Holidays, may be required by the business.
- Might be asked to render overtime on critical and peak periods.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

BASIC QUALIFICATIONS

Candidates must possess a Bachelor's/College Degree of, Mass Communications, Banking and Finance, HR, Knowledge Management or Psychology
- 2+ years of working experience related to communication programming and projects
- 3+ years of prior working experience in Training and Development.
- Excellent communication skills (both spoken and written is a must)
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office

PREFERRED QUALIFICATIONS

Strong presentation skills
- Knowledge of analyzing training needs and implementing performance gap solutions
- Strong ability to exercise good judgement and make sound business decisions
- Ability to handle multiple ad shifting priorities
- Team-oriented and result's driven
- Flexible in schedule and work load
- Preferably 5+ years of experience working in a BPO setting or Financial industries.

Posted: April 3, 2024 (Updated 1 day ago)

Posted: May 15, 2024 (Updated 2 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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