CS Team Manager

CS Team Manager (Insurance)-Has an experience with People Management. -Has an experience with Insurance or Insurance life cycle. -Amenable to work on a Night Shift schedule, onsite at BGC, Taguig.

Customer Service Team LeadVGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the worldOur Customer Service Operations team in Manila are currently looking for a Customer Service Team Lead to join the team.The Customer Service Team...

Summary of the RoleThe Capacity Planning analyst is the most senior WFM IC in the region responsible for generating agent headcount requirements and the billable hours necessary to fulfill the forecasted FTE demand. They are responsible for creating staffing plans that account for attrition, shrinkage, new hires, hours of operation, billable and nonbillable...

Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

Are you ready to lead a team to new heights? As our Operations Manager, you'll drive the pulse of our freight forwarding operations, ensuring precision, efficiency, and unparalleled service delivery across borders.YOU DESERVE THE BEST - Enjoy these Perks!Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental...

Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

Job DescriptionResponsibilities:Plan, coordinate, and execute customer service projects and initiatives from initiation to completion.Develop and implement customer service strategies aligned with the organization’s goals and customer expectations.Lead and manage a team of customer service representatives, supervisors, or coordinators.Identify areas for...

Job DescriptionResponsibilities:Plan, coordinate, and execute customer service projects and initiatives from initiation to completion.Develop and implement customer service strategies aligned with the organization’s goals and customer expectations.Lead and manage a team of customer service representatives, supervisors, or coordinators.Identify areas for...

JR-13416: Audit Assistant Manager (WFO-Makati) Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just...

The Role: The Customer Success Operations Analyst is responsible for enhancing company efficiencies and productivity via cross-functional process development. This individual will become intimately knowledgeable in the tools that the various CS departments leverage including, but not limited to: Support Ticketing, CRM software (Gainsight & Salesforce),...

Job DescriptionResponsibilities:Plan, coordinate, and execute customer service projects and initiatives from initiation to completion.Develop and implement customer service strategies aligned with the organization's goals and customer expectations.Lead and manage a team of customer service representatives, supervisors, or coordinators.Identify areas for...

·        Acknowledge, assess and coordinate VOC escalations from all touchpoints (CS, Logistics, O2O, internal) with assigned SEPCO and partner PICs·        Manage the VOC monitoring report and follow up on actions/feedback from PICs·        Do initial checking of order and payment concerns via access to Hybris backoffice, payment...

Acknowledge, assess and coordinate VOC escalations from all touchpoints (CS, Logistics, O2O, internal) with assigned SEPCO and partner PICsManage the VOC monitoring report and follow up on actions/feedback from PICsDo initial checking of order and payment concerns via access to Hybris backoffice, payment gateway dashboard, NERP, Medallia (NPS) and Pure...

Job Description:Leading and accompanying change processes to streamline and optimize workflow and create more efficiencies.Manage local team of Accountants in Manila, including annual performance appraisals.MonitorandensuretheOPEXfinancialresultmonthlyclosingtimelinesaremet.ManagevesselOpexbook.Involve in invoice registration process, forwarding to...

Product Management & Development (Marketing & Communications) You will be responsible for acquiring new business and clients. Other duties include, but are not limited to:relationship development, strategy implementation, team coaching contribution, analytical planning. Moreover,your duties will include:• Promoting The Look Company's brand values to grow...

nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.The Technical Manager is responsible for the achievement of the sales volume, revenue, and profitability growth targets. The position is also expected to build and develop relationships with customers in...

What can you expect in a "Senior Manager, Talent Acquisition" role with TaskUs:The Senior Manager, Talent Acquisition is a senior leadership role responsible for overseeing and driving the strategic and operational excellence of the talent acquisition function within an organization. This position focuses on managing a team of Talent Acquisition Managers,...

Conducts daily PSFU on the designated department.Ensures 100% call outs and accurate entry of data.Daily creation, encoding and monitoring of al I inquiries and concerns in C4C and SAP.Ensures all VOCs or Voice of the Customer, whether positive or negative, are shared/reported to related departments through the Supervisors and Managers coming from all...

Drives and manages the overall restaurant operations including achievement of sales, profit and qualitytargets and at the same time, motivates and builds team capability. Strengthens brand equity by building network within the retail trading area. Disseminates all information (e.g., memos, SOPs, guidelines, etc.) through the conduct of regular meetings with...

Reporting to the Customer Service Global Operations Manager, you will be responsible for managing Team Leaders of a customer service support team, ensuring accountability for SLA (Service Level Agreement) and VOC (Voice of Customer) results. Your role will involve supporting, developing, and coaching Team Leaders to deliver an exceptional customer...