Customer Relations Officer

1 week ago


Metro Manila, Philippines Toyota Shaw Inc. Full time
  • Conducts daily PSFU on the designated department.
  • Ensures 100% call outs and accurate entry of data.
  • Daily creation, encoding and monitoring of al I inquiries and concerns in C4C and SAP.
  • Ensures all VOCs or Voice of the Customer, whether positive or negative, are shared/reported to related departments through the Supervisors and Managers coming from all channels of communication (SAP, Viber, FB, email, etc.)
  • Handles inquiries and concerns until resolution.
  • Assists related departments in their needs, queries and other CS activities.
  • Prepares the assigned reports and ensures timely, accurate submission to TM P and Dealer Management.
  • Handles and coordinates CWD matters of assigned department.
  • Ensures the daily achievement and compliance to Dealer Operational Guidelines
  • Covid Patrol: Ensures that Team members and customers on the strict compliance to dealer safety protocols.
  • Achieves passing score on all TDSP KPIs of the department with focus on CRO Quarterly Proficiency Exam.
  • Attends all internal and TMP Initiated Trainings  


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