Operations Manager

4 days ago


Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time

Are you ready to lead a team to new heights? As our Operations Manager, you'll drive the pulse of our freight forwarding operations, ensuring precision, efficiency, and unparalleled service delivery across borders.

YOU DESERVE THE BEST - Enjoy these Perks

Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career development and certifications Travel & training opportunity overseaRegular awards and recognitions Comprehensive life insurance 24 Paid time offs (with Annual leave conversion)Annual appraisal based on merits Free daily meals (free breakfast on Mondays & free treats on Fridays)Regular engaging company events & promotes work life balanceAccessible office sites – BGCEmployee referral programs 
 

About the Role:
As our Operations Manager, you will be responsible for the overall leadership and strategic direction of our freight forwarding branch in the Philippines. You will oversee all aspects of the operation, including sales and customer service. 

This is where you'll shine:
 
Operational Management:

Implement and maintain operational procedures and standards to ensure compliance with company policies and regulatory requirements.Coordinate with international offices and agents to ensure seamless logistics operations.Manage all aspects of the branch operation, including sales, customer service and operations.Manages and coordinates workflow to achieve established business targets and objectives.Ensures that all performance and service standards are met in the areas of quality, processing time and productivity.Attends regular meetings with management to improve productivity, product knowledge, and rapport.Submits weekly and monthly reports to management.

 
Team Leadership:

Lead and motivate a team of professionals, providing coaching and development opportunities.Develops and maintains an energetic, high-performance company culture that inspires employee commitment.Provides work direction of all Team Leads on enhancing organization performance and career progression.Addresses the team’s needs and concerns, performance and motivation issues, and conflicts.Manages the staffing level to ensure that staffing needs to meet business requirements.

 
Customer Service:

Enhances overall value by assessing service level operation efficiencies and streamlining processes to ensure that our requirements are met in a cost-effective manner.Ensure high levels of customer satisfaction by delivering exceptional service and resolving any issues promptly.Develop and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.

 
What you'll bring in:

Minimum 5 years of experience in a freight forwarding role. Excellent leadership, communication, and interpersonal skills, developing and mentoring staff.Previous leadership/supervisory experience in a BPO environment/freight forwarding company.Demonstrated ability to implement and develop strategies, build action plans, and set goals.Possesses excellent reporting skills.Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills, developing business processes leading to increased operational efficiency.Exhibits good understanding of statistical reports, workforce management and staffing.Strong understanding of international shipping, customs regulations, and freight forwarding processes.Strong analytical and problem-solving abilities.Proficiency in logistics software and Microsoft Office Suite.

 
Come aboard and be part of a team that drives global commerce forward with passion and innovation. Your journey to success starts here so apply today and unleash your potential


  • Finance Manager

    21 hours ago


    Metro Manila, Philippines Offshore Outsource Operations, Inc. Full time

    About Offshore Outsource OperationsLocation: Ortigas Centre of Pasig City.We are an innovate BPO solutions team that delivers cost-effective results to our Australian based client. As a team, we work hard and play hard, enjoying what we do. We have a strong focus on customer service, operating in a supportive and collaborate office. All employees must work...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency,...

  • Shell Intern

    2 weeks ago


    Metro Manila, Philippines Shell Business Operations - Manila Full time

    Shell Internship Programme (Batch August 2024)Where you fit inShell Business Operations Manila is looking for students who will have an opportunity to:Work on a real project with a significant level of business impact on the following functions/departments:- Finance Operations- Contracting and Procurement OperationsSupport day-to-day operations.Discover...


  • Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...


  • Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Market Planning and Operations Specialist (Project Based)JOB LOCATION: Unilever RFM Ice Cream – Manggahan, PasigROLE TYPE: Project-based until December 31, 2025BACKGROUND AND PURPOSE OF ROLE: This role is responsible for managing and delivering the forecasted sales growth of the assigned category or business unit through control towering end-to-end sales...


  • Metro Manila, Philippines Marian Lou Food Station Full time

     1. Staff Management: Hire, train, and schedule staff for excellent customer service.  2. Inventory Management: Order and stock food, beverages, and supplies efficiently.3. Customer Service: Ensure a pleasant dining experience and address complaints promptly.4. Financial Management: Monitor finances, budgeting, and revenue targets.5. Menu Planning:...

  • Finance Manager

    1 day ago


    Manila, National Capital Region, Philippines Offshore Outsource Operations, Inc. Full time

    About Offshore Outsource OperationsLocation: Ortigas Centre of Pasig City.We are an innovate BPO solutions team that delivers cost-effective results to our Australian based client. As a team, we work hard and play hard, enjoying what we do. We have a strong focus on customer service, operating in a supportive and collaborate office. All employees must work...

  • Associate Engineer

    1 week ago


    Metro Manila, Philippines Shell Business Operations - Manila Full time

    Job DescriptionWhere you fit inThe new SEAM organization integrates Safety, Environment & Asset Management activities, with a broad geographical footprint, that will support Shell’s business & assets around the world.The vision of SEAM is to provide capability across the spectrum of Safety, Environment and Asset Management with:shaping the future ways of...


  • Metro Manila, Philippines Petron Corporation Full time

    Responsible for the work direction, operations and administration of the Technical and Infrastructure (TIO) section within the Company's Management Information Systems DepartmentResponsible for blueprinting, implementing and sustaining IT infrastructure, including operating systems, IT network and data communications, office productivity software and desktop...

  • Accountant

    2 weeks ago


    Metro Manila, Philippines Offshore Outsource Operations, Inc. Full time

    About Offshore Outsource OperationsLocation: Ortigas Centre of Pasig City.We are an innovate BPO solutions team that delivers cost-effective results to our Australian based client, we work hard and play hard, enjoying what we do. We have a strong focus on customer service, operating in a supportive and collaborate office. All employees must work from the...

  • IT Director

    2 weeks ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Management (Information & Communication Technology) Please apply through this link: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All...

  • Operations Manager

    2 weeks ago


    Metro Manila, Philippines Intellismart Technology Inc. Full time

    Job Overview:As the Operations Manager - Project Director, you will play a crucial role in overseeing and managing our project portfolio, ensuring successful execution from initiation to completion. You will collaborate with cross-functional teams, drive project delivery, and contribute to the overall success of our organization. The ideal candidate will...


  • Metro Manila, Philippines Concentrix Philippines Full time

    The Collections Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities:Analyze and maintain all Client Service Level Agreements; implement improvement plans as...

  • Operations Director

    3 weeks ago


    Metro Manila, Philippines BO's Coffee Full time

    Role OverviewAn Operations Director plays a crucial role in overseeing the day-to-day operations, ensuring efficiency, and enhancing profitability across all outlets or units. This senior management position involves strategic planning, staff management, budgeting, and maintaining quality standards.Key ResponsibilitiesOperational Management:Oversee the daily...


  • Metro Manila, Philippines Snappr Inc. Full time

    At Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators; such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of visual content. We foster a...


  • Metro Manila, Philippines UERM Memorial Medical Center Full time

    JOB DESCRIPTION:Reviews and edits engagement communications and discusses the communications with the appropriate group;Provides engagement supervision and engagement review;Leads the reviews and redesigns business process to optimize operations;Recommends and monitors implementation of strategies and action plans that will increase hospital...


  • Metro Manila, Philippines J&T Express Full time

    ABOUT YOUWith 1-3 years of relevant work experience in Logistics Management or a similar field preferred.Proficient in using Microsoft Office applications.Outstanding English communication skills.Those with experience in large company headquarters are preferred.Strong self-motivation, able to learn independently in addition to completing own work, and share...

  • Operations Manager

    2 weeks ago


    Manila, National Capital Region, Philippines iEminence Consulting Services Full time

    Management (Manufacturing, Transport & Logistics) Bachelor's degree in operations management, or related field.3 to 5 years of operations management or related quantitative-based business experience.Expertise in creating reports and presentations to influence business decisions.Proficiency in spreadsheets, financial tools, financial modeling, and...

  • Operations Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Blue Planet Multipurpose Cooperative Full time

    Oversee the day-to-day operations of the resort and swimming pool facilities.Ensure the highest level of customer service and satisfaction for guests at the resort and swimming pool. Manage and supervise staff, including hiring, training, and scheduling.Develop and implement operational policies and procedures to ensure smooth and efficient...

  • Operations Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Outsource Broker Support Full time

    The Operations Manager will play a pivotal role in the companys operational functions. The ideal candidate will be responsible for ensuring smooth day-to-day operations, optimizing processes, and driving overall efficiency and success.ResponsibilitiesOversee day-to-day operations, ensuring efficient and effective workflow management across all real estate...