Team Supervisor

2 weeks ago


Paranaque City, Calabarzon, Philippines E-TeleConnect, Inc. Full time

JOB TITLE: TEAM SUPERVISOR

The Supervisor / Senior Team Lead is primarily responsible for supporting, coaching, developing, and supervising the members of his or her team. He/She will be working closely with Operations Management, Training and Quality, as well as Project Management.

The client is a Physical Therapy clinic based in California, USA. You will be overseeing tasks being worked on by the reps, which may include charting/notes, scheduling, and backend support for patients and Physical Therapist Assistants.

Minimum Qualifications:

Knowledge of using any type of Healthcare CRM/EHR or ACD

Strong analytical, critical thinking, problem-solving and planning skills;

Good communication and presentation skills;

Must be willing to work on a graveyard shift and onsite

REQUIREMENTS:

Must have previous experience managing/handling a minimum of 10-20 FTEs

At least a minimum of 1-2 years of experience as a Team Leader/Supervisor in a BPO setting

Has a strong background or experience in handling various verticals, such as (but not limited to) healthcare campaigns

Ability to communicate effectively with senior management and the client whenever necessary

Proven ability to motivate, direct, and lead employees consistently and fairly to provide measurable outstanding service

Ability to independently manage a team to achieve performance goals

Has the ability to understand and handle operation situations

Must possess impressive reporting skills, and be able to independently figure out where to extract raw data and generate performance-related reports that are presented in a systematic manner

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday

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