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Team Leader/Supervisor
2 weeks ago
So what does a Team Leader really do? Imagine yourself going to work with one thing on your
mind: to provide the best customer experience for your clients through your team. At the same
time, as you look at your tasks for the day, you must drive the performance of your Teammates
for them to continuously hit their goals. You must coach and manage them and act as a bridge
between your Teammates and the other departments.
As a Team Leader, you will:
● Manage day-to-day planning and operations of your team;
● Make sure that each of your Teammates delivers on his/her Service Level Agreements
(SLAs) and achieves his/her Key Performance Indicators (KPIs);
● Organize and handle the team and make sure everyone adheres to their schedules;
● Train and help in the development of your team by conducting team huddles and
coaching sessions;
● Evaluate the strengths and weaknesses of your Teammates;
● Offer solutions for your team's growth and development;
● Create reports of your team's performance and document feedback from your client;
● Manage issues that might arise, including HR-related ones;
● Think of solutions creatively; and
● Act as the liaison between the management and your team.
So, do you have what it takes to be a Team Leader?
Requirements:
● At least two (2) years of relevant Team Leader experience in an outsourcing or similar
company, managing a minimum of 10 teammates while working in a customer support
role;
● Excellent verbal and written communication skills;
● Above-average technical know-how;
● Previous experience working in phone, email, and live chat customer support roles;
● Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
● Flexibility and willingness to work on different shifts.
Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace
that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits* are
available for you
● Scholarship program for your children
● HMO benefits for you and up to 2 dependents after 2 weeks of employment
● Wellness programs
● Retirement savings program with company matching
● Tuition Fee and Professional Development Reimbursement program
On-site perks:
● World-class, Ridiculously Refreshing workspaces
● Gym and recreational areas
● Unlimited coffee
● Free healthy lunch
● Daycare for your kids while you're on shift
● Happy Hours, Time Outs, and other on-site events to enjoy
*Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line
of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have
been recognized as one of the best places to work globally by Glassdoor, among others. We
exist to make a positive impact on the best brands in the world, the people we connect with,
and on our global communities.
Job Types: Full-time, Fresh graduate
Pay: Php50, Php75,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Employee stock ownership plan
- Flexible schedule
- Health insurance
- Life insurance
- On-site parking
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Yearly bonus
Application Question(s):
- For how long your experience as Team Lead ?
- As a Team Lead did you handled a outbound sales?
- Are you a former employee of TaskUS?
- Do you have any pending application with TaskUs?
- Are you willing to relocate in Pampanga?
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