Patient Services Back Office Associate

2 weeks ago


Cebu City, Central Visayas, Philippines Blue Wolf Solutions Full time

We're Hiring: Patient Services Back Office Associate (On-Site)
Salary starts at 21,000Php/month
Apply via link:
Location: Metro Cebu

The role is tasked with delivering top-notch customer service and handling service-related tasks for patients on behalf of a medical provider. Key responsibilities include communicating effectively with patients, possessing proficiency in English both spoken and written, and being adept at working with multiple practice management systems. The role also involves receiving product and workflow training.

Duties and Responsibilities:
1. Handles patient and provider billing inquiries.
2. Audits patient balances and adjusts accounts as needed.
3. Updates patient demographics and insurance information.
4. Rebills claims and monitors collection accounts.
5. Generates and monitors patient statements.
6. Processes payments through payment portals.
7. Updates patient demographics based on returned mail.
8. Generates collection progression letters and prepares accounts for
collection agencies.
9. Cross-trains for team tasks to ensure task continuity.
10. Ensures compliance with HIPAA guidelines.
11. Supports department and company goals.
12. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
13. Escalates issues to Patient Services Manager or Director.

Qualifications and Requirements:
●Preferably a college graduate or with at least 2 years of college education.
●Background in medical fields is advantageous.
●Strong communication skills, both written and verbal.
●Capable of working independently with minimal supervision.
●Able to handle confidential information.
●Proficient in basic mathematical calculations and email usage.
●Detail-oriented and organized with the ability to prioritize and meet deadlines.
●Highly motivated and self-driven.
●Dependable, reliable, and a team player.
●Flexibility with schedule is required.

Applying via form is a must

Only applicants via form will be considered.

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