Customer Service Representative

2 weeks ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

Responsibilities and Duties:

  • Friendly and active conversations with customers via live chat, and email in compliance with company standards
  • Assist customers/patients with our online sign up process
  • Analyze customer complaints and provide appropriate corrective actions/resolutions
  • Verify IDs and other sensitive patient information of new patients
  • Maintain HIPAA compliance when advising customers and patients or handling their personal data
  • Must be knowledgeable of Patient Rights (state variable)
  • Assist patients with uploading their medical documentation and alerting their appropriate medical provider
  • Navigate customers through technical issues and flag any repeated issues to Leads or Director
  • Inform patients on what to expect during their appointments and provide basic education on company services
  • Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
  • Stay up to date with the latest cannabis related research studies and findings and integrate this new knowledge when assisting customers
  • Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
  • Assist in any orders by communicating between dispensaries and patients
  • Assist any affiliate dispensaries with their patient medical requests/changes
  • Respond to any healthcare providers' requests and patient related questions
  • Maintain response times of 45s or less
  • Maintain a CS rating of 93% or more

Qualifications:
-2+ years of customer service experience, phone service preferred

  • Excellent verbal and written English Communication Skills
  • Average Typing Speed of 60 WPM and above


Knowledge of e
  • Commerce, Retailing, and Sales is a plus but not required
  • Excellent and able to Multi task on the following:
  • Answering email and chat inquiries
  • Able to do calls for Callbacks
  • Fast learner & highly trainable with good analytical skills
  • Team player and able to work with less supervision
  • Knowledge using Microsoft Excel Files
  • Good problem solver & has a Positive attitude
  • Must be willing to work graveyard shifts and holidays
  • Well organized, Responsible, and has initiative
  • Excellent time management skills
  • Ability to prioritize and meet various deadlines
  • Independent with a positive work ethic and passion to succeed
  • Willing to start immediately
Why apply with us?

  • Competitive Compensation package with Salary Appraisals
  • Equipped with the latest technologies
  • Monthly Incentive Rewards on successful orders and Attendance Productivity
  • Offers Full time employment and Career Growth
  • Easily accessible from almost any part of the Metro Cebu area.
  • One day Application Process only
  • Service Incentive Leaves Upon Regularization
  • Attendance Productivity Incentives
  • Additional Hazard Pay within Qualifying Hours
  • Stable Job with Salary Appraisals
  • Holiday and Night Differential Premium Pay Rates
  • Job Promotion is highly possible.
.. if YOU have the drive.

  • HMO/Health Insurance
  • Work-Life Balance
  • Free Pre hiring Medical Laboratories
How to Apply

Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City


For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling.

Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

  • Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    Customer Service Representative (Onsite/Nightshift)Join us great oppurtunity awaits you in our Customer Service Representative (CSR)Qualifications• Applicant must be at least 18 years old•Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)•Above Average English communication skills•Good computer...


  • Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


  • Cebu City, Central Visayas, Philippines Jocsoncollege Full time

    Customer Service Representative (Fresh Grads Welcome at eTeam Workforce Private Corp. | Jobs | Customer Service Representative (Fresh Grads Welcome)eTeam Workforce Private Corp. Central Visayas (Region VII), Cebu City No experience required. Salary Undisclosed Full Time 20 openings Submit ResuméLink View CareerSiteJob Details RequirementsCandidate must...


  • Cebu City, Central Visayas, Philippines Orbit Teleservices Full time

    Customer Service Representative - Cebu -- Open to walk-in applicants Job Industry Telecommunications Job Type Full-Time Experience Level Entry Level Date Posted Job Location .Cebu City..Philippines Company Information Orbit TeleservicesCebu, PhilippinesCebu Job Description Orbit Teleservices are continuously looking for top talents to join our team. We...


  • Cebu City, Central Visayas, Philippines Santaisabel Full time

    Customer Service Representative (Fresh Grads Welcome)Candidate must possess at least a Senior High School Diploma on Education/Teaching/Training, Engineering (Civil).Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.ResponsibilitiesGreetings eTeam Inc. is hiring for Customer Service Representative (CSR) Position.Salary: Up to...


  • Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time

    Customer Service Representative - Airline AccountQualifications:Senior High school graduate or completed 2 years in college (4 semesters with no back subjects regardless of HS curriculum) with a minimum of 6 months call center experience.College graduate with or without experienceWilling to work onsite at Cebu IT Tower.Up to ₱8,000 attendance bonus20%...


  • Cebu City, Central Visayas, Philippines Metacom Full time

    Are you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in Cebu City, Cebu.Key Responsibilities:Assist customers with inquiries, requests, and concerns.Provide exceptional service via both voice and non-voice channels to ensure customer satisfaction.Collaborate with...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is actively recruiting call center agents in Cebu City.Applicants must provide their certificate of employment from their last/current employer and their transcript of records, diploma, or claim slip after passing the pre-screening interview but it is not needed immediately after the over-the-phone interview.We are seeking individuals...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is actively recruiting call center agents in Cebu City. Applicants must provide their certificate of employment from their last/current employer and their transcript of records, diploma, or claim slip after passing the pre-screening interview but it is not needed immediately after the over-the-phone interview. We are seeking...

  • Call Center Agent

    2 weeks ago


    Bacolod City, Western Visayas, Philippines Customer Service Representative Full time

    WE'RE HIRING HERE AT BACOLOD CITYWITH OR WITHOUT CALL CENTER EXPERIENCE(CALL CENTER JOB)LOCATION:Bacolod -Luxur Place, Magsaysay Avenue, Singcang-Airport, Bacolod City, Negros OccidentalWITH OR WITHOUT CALL CENTER EXPERIENCE1 DAY APPLICATION PROCESSUP TO 14K-18K SALARYAT LEAST HS GRADUATE ( OLD CURRICULUM )


  • Cebu City, Central Visayas, Philippines Foundever Full time

    Customer Service Representative (Healthcare Account)Apply and reward yourself PHP 500* worth of eGift Certificates when you join our team as a Customer Service Representative for our Healthcare Account Minimum Qualifications:• At least Senior High School graduate (new curriculum) or completed 2 years of college education (old curriculum)• With or Without...


  • Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time

    About UsModer was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.Moder...


  • Cebu City, Central Visayas, Philippines Metacom Full time

    Are you excited about providing top-notch customer service? We're searching for an enthusiastic Customer Service Representative in Cebu City Join our team.Your Key ResponsibilitiesDeliver exceptional customer service through various communication channels.Resolve customer inquiries and issues.Ensure accurate and timely documentation of customer...


  • Cebu City, Central Visayas, Philippines Lexie Staffing and Business Consulting Full time

    Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Customer Service Representative (BPO Industry)Location: Cebu City Candidate must possess at least a Bachelor's/College Degree , any field; College undergraduate, finished 2nd year level with no back subject Applicants must be willing to work in Cebu City; With at least 2years BPO experience. Can start ASAPDuties and Responsibilities: Maintaining a positive,...


  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    Job Description:We are seeking enthusiastic and results-driven Customer Service Representative to generate new business opportunities by reaching out to potential customers.Job Qualifications:Proven experience in a cold calling or appointment setting roleExcellent verbal communication and interpersonal skillsExposure in US healthcare support role is an...


  • Cebu City, Central Visayas, Philippines TORCH Solutions Full time

    We are currently looking for a Customer Service Representative based in Cebu City.Qualifications: Senior high school or college graduates are encouraged to submit their application Excellent English communication skills required No prior experience necessary Ready to kickstart their application process without delayImmediate Start with the following...


  • Cebu City, Central Visayas, Philippines Distribution Solutions Phils Full time

    Retail Assistants (Retail & Consumer Products) Full time Add expected salary to your profile for insights Responsible for order processing of Sales Orders and Purchase Orders.Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.Encodes data and orders in the...


  • Cebu City, Central Visayas, Philippines TORCH SOLUTIONS Full time

    We are currently looking for a Customer Service Representative to join our team.JOB TYPE:On-siteLOCATION:IT Park, CebuQualifications:Senior high school graduates and college graduates are encouraged to applyExcellent English communication skills are requiredNo prior experience necessaryApplicants should be ready to begin the application process...


  • Cebu City, Central Visayas, Philippines TORCH SOLUTIONS Full time

    "We are hiring Customer Service RepresentativeJOB TYPE:ON-SITELOCATION:IT Park, CEBUQualifications: Senior high graduate and college graduate are welcome to apply Must have good English communication skills With or Without Experience Willing to process their application ASAP Can start immediatelyBenefits: Paid Training Earn a competitive compensation...