Customer Service Associate
2 weeks ago
- Receive incomings calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers' concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or requires immediate resolution beyondagent capability
- Process orders and label faxes received electronically
- Call patients to update them with their upcoming scheduled procedures includingclinical preparations
- With BPO experience of at least 1 year in a healthcare account
- Experience in radiology accounts / digital imaging centers is a plus
- Experienced with appointment scheduling and back office is a plus
- Full-time permanent position
- Competitive base salary with allowance
- 13th-month pay
- Paid Leaves and Service Incentive Leaves
- Health insurance with dental coverage upon regularization with opportunity foradditional 2 dependents
- Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leavebenefit, Solo Parent Leave, Bereavement leave etc.)
- Employee engagement activities, team outings, sports activities, and events
- Personal development and training opportunities
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Evening
- Tuesday: Evening
- Wednesday: Evening
- Thursday: Evening
- Friday: Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
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