Customer Service Associate

2 weeks ago


Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time
Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey.They offer a full spectrum of diagnostic imaging services in comfortable, convenient, andfriendly outpatient imaging centers.As a Front Desk Associate, you will assist patients with their inquiries, set up appointments, andperform general tasks.This is a full-time role, on a US shift and on an Onsite (Cebu-based) work set-up.If you have the right skill set, this may be your opportunity to enter this fast-growing organization.DUTIES AND RESPONSIBILITIES:
  • Receive incomings calls from customers and assist them with their needs
  • Assist in setting appointments for patients and double-check appointment confirmation
  • Gathers information related to customers' concerns and provides appropriate resolution
  • Open and maintain customer accounts by updating account information
  • Escalate customer concerns that are critical or requires immediate resolution beyondagent capability
  • Process orders and label faxes received electronically
  • Call patients to update them with their upcoming scheduled procedures includingclinical preparations
QUALIFICATIONS:
  • With BPO experience of at least 1 year in a healthcare account
  • Experience in radiology accounts / digital imaging centers is a plus
  • Experienced with appointment scheduling and back office is a plus
WHAT'S IN IT FOR YOU?
  • Full-time permanent position
  • Competitive base salary with allowance
  • 13th-month pay
  • Paid Leaves and Service Incentive Leaves
  • Health insurance with dental coverage upon regularization with opportunity foradditional 2 dependents
  • Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leavebenefit, Solo Parent Leave, Bereavement leave etc.)
  • Employee engagement activities, team outings, sports activities, and events
  • Personal development and training opportunities
Follow us on our official social media platforms and be updated with the latest news andhiringsFacebook : : : now and be part of Tahche
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Evening
    • Tuesday: Evening
    • Wednesday: Evening
    • Thursday: Evening
    • Friday: Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role

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