Customer Care Associate
2 weeks ago
The Customer Service Associate will be instrumental in customer retention by addressing concerns and Insurance issues, and by communicating in a professional, positive manner.
This position requires multitasking skills by listening and speaking to customers, navigating computers, and updating the needed documentation simultaneously.Duties and Responsibilities:
- Assist inbound/outbound patient calls
- Address all queries from patients (insurance update, payment inquiry, refund request, etc.)
- Understand Client's Business strategy and managed billing concerns
- Utilize and be familiar with current system functions, applications and enhancements
- The Customer Care Associate must achieve and maintain Client's Key Performance Measures
- Suggest and share ideas for system improvement
- Experiments with and accepts new ideas in a positive and timely manner
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the
- Remain compliant with the relevant business, local and international regulatory and legislative
(HIPAA)
- Other related duties may be assigned from time to time
Qualifications and Requirements:
- Preferably College Graduate or at least 2 years in College.
- Degrees and Courses related to the Medical Field is a plus.
- Strong written and verbal communication skills.
- Ability to work effectively with minimal supervision.
- Ability to work with confidential information.
- Able to perform simple mathematical calculations.
- Detail oriented.
- Proficient in the use of email.
- Highly motivated self-starter.
- Organized, able to set priorities and meet deadlines.
- Dependable and reliable.
- Team player being supportive of Department and Company goals and policies.
- Willing to work in night shift
- Previous call center experience related to Medical Accounts and Programs is a plus.
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