Team Leader, Operations

2 weeks ago


Taguig, National Capital Region, Philippines Bill Gosling Outsourcing Full time

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives

YOU WILL:

  • Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes.
  • Involvement and collaboration on new strategies and/or process improvements to better the team's performance
  • Daily, weekly and monthly reports provided at both internal and external client levels.
  • Flexible team player in respect to scheduling and willing to invest additional time into the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month.
  • Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements.
  • Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients.
  • Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements.
  • Assist and participate in the recruiting, training and onboarding of employees, when required.
  • Champion company core values and other company programs to engage and motivate our employees.

ABOUT YOU

  • Minimum of 2 years post-secondary or equivalent is required.
  • Previous experience in a leadership or managerial experience would be an asset.
  • Minimum of one-year BPO experience or equivalent administration work experience outside of the Company
  • You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
  • You demonstrate job knowledge through understanding of the fundamental skills and procedures.
  • You are never satisfied and demonstrate a winning attitude striving for success and productivity.
  • You take initiative to share or apply best practices in order to improve personal performance and customer experience.
  • You are fun and energetic and are engaged at all levels.

WHY WORK WITH US

  • We offer a competitive salary for your work experience.
  • Life Insurance and Health
  • Benefits available
  • Ongoing training / personal development.
  • Amazing work culture where you can learn and grow.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Schedule:

  • 8 hour shift
  • Shift system

Supplemental pay types:

  • 13th month salary
  • Overtime pay

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