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Operations Supervisor
2 weeks ago
Grab the opportunity, achieve your highest potential with iOPEX Technologies
We are looking for awesome and talented Operations Supervisors who wants to join our growing # team
Requirement:
- Should have at least 1 year of relevant experience as a Team Lead on a BPO set up
- Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, Taguig
Accounts:
- Technical Team Lead,
- Customer Service Team Lead,
- Sales Team Lead,
- Healthcare Team Lead
- Content Moderators Team Lead
- Local Healthcare Account
Job Description:
- Handle appropriate escalations and communicate to stakeholders when necessary
- Provide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.
- Address client's needs through email:
- Daily Forecast
- Training Needs
- Data Analysis
- Reporting needs and assistance
- Establish and reinforce the team and individual metrics to drive performance
- Provide coaching and performance monitoring of team members
- Ensure timely communication of changes and new strategies to the team
- Meet performance standards, metrics and set goals set by the department.
- This includes analyzing data, quality monitoring, coaching to strengths and opportunities.
- Answering procedural and navigational questions, conducting side by side coaching and
- Conducting team huddles and team meetings and updates are sent out.
- Develops and maintains positive relationships with clients through excellent customer relation.
- Attend meetings and calibrations with the client and cascade the same to the team
- Addresses client inquiries and ensures their needs are consistently met in a timely manner.
- Provide management with support in establishing process improvement to benefit of the customer, the employee and the management
Other Details:
- Schedule: Shifting
- Work set up: Onsite
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Please make sure to complete this application form: |
- Send a message to (Yana)
- For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you comfortable working on a shifting schedule?
- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
- How soon can you join us?
- What city are you currently residing at?
- Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
- Please make sure to complete this application form: |
Education:
- Senior High School (Preferred)
Experience:
- BPO: 1 year (Preferred)
- Operations Team Lead: 1 year (Preferred)
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